Job Summary

As a Network Administrator, you will play a pivotal role in supporting and enhancing an expansive on-premises Cisco network infrastructure spanning 30 campus sites and 250 satellite locations. This position is critical to ensuring robust, secure, and efficient network operations across the organization. You will focus on routing, switching, firewall administration, and firmware upgrades, contributing directly to the reliability and scalability of HCLTech’s client network environments. The role provides the opportunity to work independently while collaborating with diverse technical teams, directly impacting the organization’s operational effectiveness.

The Track Lead for Support & Operations is pivotal in driving operational excellence within the organization. This role focuses on continuous improvement, problem-solving, and meeting client Service Level Agreements (SLAs). As a leader, you will empower teams through effective management while ensuring high-quality support aligned with client expectations.

Key Responsibilities

 Proven hands-on experience supporting Cisco networks in an enterprise, multi-site environment.  Proficiency in SolarWinds (Network Configuration Manager and monitoring), including device onboarding and configuration/compliance features.  Strong understanding of network fundamentals: TCP/IP, subnetting, VLANs, trunking, Spanning Tree Protocol (STP), and routing protocols.  Demonstrated experience executing device firmware upgrades, including planning, validation, and rollback procedures.  Ability to work independently, manage tasks effectively, and produce clear, detailed technical documentation.  Strong communication skills to engage with technical and non-technical stakeholders.  Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.  Relevant certifications such as Cisco CCNA or CCNP are highly desirable.

1. Enhance Operational Systems By Utilizing Lan/Wan Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Ensuring Alignment With Organizational Planning. 
2. Analyze Client Requirements And Oversee The Support Team’S Performance In Meeting Client Expectations, Leveraging Data-Driven Insights To Drive Service Improvements In Lan/Wan Operations.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Utilizing Best Practices In Lan/Wan Support Methodologies.
4. Innovate And Implement New Ideas For Process Development In Lan/Wan Environments, Contributing To Overall Organizational Progress And Efficiency.
5. Provide Tailored Solutions That Meet Customer Needs In The Context Of Lan/Wan Infrastructure, Driving Business Results Through Effective Problem Resolution And Service Delivery.

Skill Requirements

JOB TITLE: Network Administrator\\\\r\\\\n\\\\r\\\\nLOCATION: Offshore (India)\\\\r\\\\n\\\\r\\\\nOVERVIEW OF THE ROLE\\\\r\\\\nAs a Network Administrator, you will play a pivotal role in supporting and enhancing an expansive on-premises Cisco network infrastructure spanning 30 campus sites and 250 satellite locations. This position is critical to ensuring robust, secure, and efficient network operations across the organization. You will focus on routing, switching, firewall administration, and firmware upgrades, contributing directly to the reliability and scalability of HCLTech’s client network environments. The role provides the opportunity to work independently while collaborating with diverse technical teams, directly impacting the organi

Other Requirements

 Administer, support, and optimize Cisco network infrastructure across multiple campus and small office sites.  Implement and manage routing, switching, and firewall changes, adhering to established change management processes with comprehensive validation and backout procedures.  Plan, schedule, and execute firmware upgrades on network devices, including thorough testing, validation, and rollback strategies.  Utilize SolarWinds for network monitoring, device onboarding, and configuration management, ensuring compliance and optimal network performance.  Maintain accurate network documentation and technical notes, ensuring seamless communication and knowledge transfer within the team.  Coordinate maintenance windows and network changes with relevant stakeholders to minimize business disruption.  Work independently with task management tools (e.g., Asana) to track progress and deliverables.

1. Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Comptia Network+, Itil Foundation. 
2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
3. Must be open for 24x7 environment