Job Summary

Network- P5G. Adhering to SLAs and other metrics for deliverables Mentoring / Training Team Members Handling tickets / requests Perform root cause analysis Troubleshooting technical issues Defining processes and ensuring that the processes are adhered to Oversees and is responsible for successful completion of Installation, configuration and migration. Ensure maximum uptime according to the SLA Understanding of Multi-geo support environment Responsible for building / maintaining a test environment Improves and maintains customer and employee satisfaction Suggests new technologies and design changes Monitoring and maintaining SLA requirements by the team members Testing / Auditing/processes as required from time to time Identify Skill gaps and plan for training / knowledge updating 

Key Responsibilities

Adhering to SLAs and other metrics for deliverables Mentoring / Training Team Members Handling tickets / requests Perform root cause analysis Troubleshooting technical issues Defining processes and ensuring that the processes are adhered to Oversees and is responsible for successful completion of Installation, configuration and migration. Ensure maximum uptime according to the SLA Understanding of Multi-geo support environment Responsible for building / maintaining a test environment Improves and maintains customer and employee satisfaction Suggests new technologies and design changes Monitoring and maintaining SLA requirements by the team members Testing / Auditing/processes as required from time to time Identify Skill gaps and plan for training / knowledge updating

Skill Requirements

Router - Cisco Switch – Cisco and Arista Meraki – Cisco WLAN – Cisco WLAN Appliance – Cisco and Aruba IPAM - Infoblox WAN Optimizer - Riverbed Packet Shaper - Bluecoat Terminal Server - Ion systems Load Balancer - F5 Min 8+ years of Network administration experience in large enterprise environment Should have Cisco and other industry standard networking certifications Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services. Excellent communication and conversation skills (Verbal and Written) Experience in representation in Change Advisory Board (CAB) meetings In depth understand and troubleshooting skills for data centers Technologies (vPC, VDC, OTV, FEX) Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problem Excellent hands-on experience on Cisco devise (Routers Switches l2/l3) Excellent hands-on on Cisco & Meraki Products Excellent hands-on in Cisco Meraki switches MS100, MS200, MS300, MS400 Excellent hands-on in Cisco Meraki MX100, MX84 MX250, MX450 Excellent hands-on in Cisco Meraki WLC/Access point Should have excellent knowledge of installing and troubleshooting Meraki Wi-Fi networks Handling escalated troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPN Excellent hands-on experience on Cisco Nexus 9K/7K/5K/2K Series of switches Excellent hands-on experience on Wireless LAN technologies – Cisco and Aruba Excellent hands-on experience on WAN Acceleration/optimization Riverbed Network Management tools – SolarWinds, HPNNMi or Splunk Application Load balancers F5 Big IP LTM/GTM or Citrix NetScaler Hands-on experience of implementing & Troubleshoot of Infoblox solutions such as IPAM/DHCP/DNS/vDiscovery Hands on Experience on DHCP scope creation, DHCP option management understanding about servers, and windows platform Should have Experience in designing POA for complex Change/Project. knowledge in preparing RFO, RCA\'s, documentation, Knowledge Bank. Experience in AWS or AZURE or any cloud technologies will be an added advantage Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have excellent customer handling skills Able to handle high pressure situations High level of acceptance Can drive HCL’s value and its methodology ITIL v3 CCNP /CCNA-R&S or equivalent associate CISSP, CISM, CCSP OEM specific certifications (Cisco SDWAN, IBM, Azure, AWS etc.)

Other Requirements

Router - Cisco Switch – Cisco and Arista Meraki – Cisco WLAN – Cisco WLAN Appliance – Cisco and Aruba IPAM - Infoblox WAN Optimizer - Riverbed Packet Shaper - Bluecoat Terminal Server - Ion systems Load Balancer - F5 Min 8+ years of Network administration experience in large enterprise environment Should have Cisco and other industry standard networking certifications Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services. Excellent communication and conversation skills (Verbal and Written) Experience in representation in Change Advisory Board (CAB) meetings In depth understand and troubleshooting skills for data centers Technologies (vPC, VDC, OTV, FEX) Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problem Excellent hands-on experience on Cisco devise (Routers Switches l2/l3) Excellent hands-on on Cisco & Meraki Products Excellent hands-on in Cisco Meraki switches MS100, MS200, MS300, MS400 Excellent hands-on in Cisco Meraki MX100, MX84 MX250, MX450 Excellent hands-on in Cisco Meraki WLC/Access point Should have excellent knowledge of installing and troubleshooting Meraki Wi-Fi networks Handling escalated troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPN Excellent hands-on experience on Cisco Nexus 9K/7K/5K/2K Series of switches Excellent hands-on experience on Wireless LAN technologies – Cisco and Aruba Excellent hands-on experience on WAN Acceleration/optimization Riverbed Network Management tools – SolarWinds, HPNNMi or Splunk Application Load balancers F5 Big IP LTM/GTM or Citrix NetScaler Hands-on experience of implementing & Troubleshoot of Infoblox solutions such as IPAM/DHCP/DNS/vDiscovery Hands on Experience on DHCP scope creation, DHCP option management understanding about servers, and windows platform Should have Experience in designing POA for complex Change/Project. knowledge in preparing RFO, RCA\'s, documentation, Knowledge Bank. Experience in AWS or AZURE or any cloud technologies will be an added advantage Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have excellent customer handling skills Able to handle high pressure situations High level of acceptance Can drive HCL’s value and its methodology ITIL v3 CCNP /CCNA-R&S or equivalent associate CISSP, CISM, CCSP OEM specific certifications (Cisco SDWAN, IBM, Azure, AWS etc.)