Job Summary

The Track Lead for Support & Operations plays a critical role in enhancing operational efficiency and driving continuous improvement initiatives. This position is responsible for managing client expectations, optimizing support processes, and leading a team to deliver exceptional service while meeting stringent SLAs. By leveraging Oracle Administration and PostgreSQL expertise, the Track Lead empowers teams and fosters an environment of innovation and collaboration.

Key Responsibilities

1. Optimize operational workflows by implementing best practices in Oracle Administration and PostgreSQL, enhancing reporting capabilities and improving data management efficiency.
2. Analyze client requirements and ensure the support team meets or exceeds service expectations through effective problem-solving and proactive communication.
3. Lead and mentor the project team by defining project objectives, facilitating transparent communication, and promoting a culture of accountability and performance excellence.
4. Drive innovation in process development by researching and applying new technologies and methodologies in Oracle and PostgreSQL environments to enhance productivity and service delivery.
5. Develop tailored solutions that align with customer needs by leveraging technical expertise in Oracle Administration and PostgreSQL, ultimately driving positive business outcomes.
6. HandsOn experience on HA, DR deployment on (MSSQL, MySQL, Oracle and Postgre)
7. Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)
8. Database Performance management on (MSSQL, MySQL, Oracle and Postgre)
9. Database Consolidation and Capacity management (MSSQL, MySQL, Oracle and Postgre)

Skill Requirements

1. Strong proficiency in MSSQL, MySQL, Oracle and PostgreSQL Administration with a solid understanding of database management and optimization.
2. Excellent problem-solving skills with the ability to analyze and interpret complex data sets.
3. Strong leadership capabilities, with experience in mentoring and developing team members.
4. Familiarity with service level agreements (SLAs) and operational performance metrics.
5. Effective communication skills, both verbal and written.
6. Experience in managing the Database Team
7. Technical Expert on MSSQL, MySQL, Oracle and PostgreSQL Administration
8. HandsOn experience on HA, DR deployment on (MSSQL, MySQL, Oracle and Postgre)
9. Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)
10. Database Performance management on (MSSQL, MySQL, Oracle and Postgre)
11. Database Consolidation and Capacity management (MSSQL, MySQL, Oracle and Postgre)

Other Requirements

1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp) In Oracle Database, Postgresql Certified Professional, Itil Foundation Certification