Job Summary
We are seeking a highly skilled User Experience Management Lead to own, mature, and continuously improve end‑to‑end user experiences across digital products, platforms, and customer journeys.
This role requires strong UX leadership, deep understanding of user‑centered design methods, and hands-on expertise with modern UX research and design tools.
As an L3 leader, you will collaborate with product, engineering, design, analytics, and business functions to deliver seamless, intuitive, and high-quality experiences that improve customer satisfaction, adoption, and operational efficiency.
Key Responsibilities
1. Experience Strategy & Governance Define and execute the User Experience Strategy aligned with product and business vision. Establish governance frameworks, design standards, interaction patterns, and experience guidelines. Ensure cross-channel experience co
Skill Requirements
Required Qualifications (L3 Level)
Experience
- 8–12 years in UX, CX, Digital Product Experience, or Service Design.
- Demonstrable experience managing and improving complex, multi-channel user experiences.
- Experience working in global, multicultural environments.
Language Skills
- Fluent English (C1/C2) – written and verbal fluency required.
Soft Skills
- Strong communication and storytelling skills.
- Ability to influence without authority.
- Structured problem solving and analytical thinking.
- Facilitation and workshop leadership.
Core Competencies
- User-Centric Mindset
- Strategic Experience Leadership
- Cross-Functional Collaboration
- Insight-Driven Decision Making
- Bilingual Communication Excellence