Job Summary

Lead Large Programs: Manage end-to-end delivery of complex technology and transformation programs across multiple teams and workstreams. Program Planning & Governance: Define program roadmaps, milestones, dependencies, budgets, governance mechanisms, and success metrics. Maintain project plans, RAID logs, and status reporting. Stakeholder Management: Act as the primary liaison between business leaders, customers, vendors, and technical teams. Conduct steering committee reviews and executive presentations. Delivery Excellence: Ensure projects are delivered on schedule, within budget, and meet quality objectives. Monitor KPIs, SLAs, risks, and dependencies. Risk & Issue Management: Proactively identify, track, and mitigate program risks, issues, assumptions, and dependencies. Drive timely escalation and resolution. Financial & Resource Management: Manage program budgets, forecasts, resource allocation, utilization, and cost optimization initiatives. Cross-Functional Coordination: Align infrastructure, cloud, application, security, testing, operations, and business teams to achieve program objectives. Executive Reporting: Provide regular program health updates, business insights, financial status, and strategic recommendations to senior leadership. Team Leadership & Mentoring: Lead project managers, technical leads, architects, and delivery teams while fostering collaboration and continuous improvement. Change & Transformation Management: Drive organizational change, customer adoption, process improvements, and strategic transformation initiatives.

Key Responsibilities

1. Enhance Operational Systems By Implementing Project Management Methodologies And Tools To Improve Management Reporting And Streamline Information Flow Across Teams.
2. Analyze Client Requirements And Ensure The Support Team Delivers Exceptional Service That Meets Or Exceeds Client Expectations, Utilizing Dmo Principles For Optimal Outcomes.
3. Lead And Mentor Project Teams By Facilitating Transparent Communication Of Goals And Expectations, Fostering A Culture Of Accountability And High Performance.
4. Drive Innovation By Identifying Opportunities For Process Development And Implementing Best Practices That Contribute To Overall Organizational Progress.
5. Provide Tailored Solutions That Align With Customer Needs And Organizational Capabilities, Leveraging Project Management Expertise To Achieve Business Results.

Skill Requirements

1. Proficient In Project Management Methodologies And Tools, Including Dmo Frameworks.
2. Strong Understanding Of Operations Management And Continuous Improvement Principles.
3. Excellent Problem-Solving And Analytical Skills.
4. Effective Leadership And Team Management Abilities.
5. Familiarity With Client Relationship Management And Service Level Agreements.

Other Requirements

1. Optional But Valuable Certifications: Pmp (Project Management Professional), Csm (Certified Scrummaster)