Track Lead - Program & Project Management
Poland
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Job Description
Track Lead - Program & Project Management
Others, Mazowieckie

Job Summary

The Track Lead in Support & Operations plays a critical role in ensuring operational excellence through effective project execution and team empowerment. This position focuses on continuous improvement and problem-solving to meet client SLAs while fostering a collaborative environment that drives organizational success.

Key Responsibilities

Key Responsibilities:
• Support Service Transition Management function by monitoring and anchoring deliveries transitioned to line organization
• Drive transition activities and execute project retrospective sessions
• Follow up on implementation plans and agreed target transfers
• Establish post-transition monitoring controls and governance frameworks
• Monitor post-transition activities ensuring line organizations fulfill responsibilities with allocated FTE and run costs
• Recommend transitioned projects for perpetual run cost transfer
• Drive and review biweekly progress reporting
• Create new STM milestones and maintain project timelines
• Oversee STM approach maintenance and ensure STM Handbook with templates remains current
• Facilitate stakeholder communication across complex organizational landscapes

Skill Requirements

 

Experience Requirements (Essential):
• Experience with complex stakeholder landscapes in large organizations
• Understanding of banking and/or IT operations and processes
• Knowledge of change management and organizational design
• Skillset to support project manager in running STM function
• Vital role in providing skilled capacity to successfully anchor transitioned deliverables in line organization
• Ensuring sustained risk reduction
• Strong facilitation and communication skills
• Experience in service transition or change management roles
• Understanding of ITIL or similar service management frameworks
• Stakeholder management and influencing skills

Other Requirements

1. Optional But Valuable Certifications: Pmp (Project Management Professional), Csm (Certified Scrummaster)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.