Track Lead - SAP BASIS
India
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Job Description
Track Lead - SAP BASIS

Job Summary

The Track Lead for Support & Operations plays a pivotal role in managing operations with a focus on continuous improvement and problem-solving. This role is crucial for meeting client SLAs while empowering teams through effective people management. The Track Lead will leverage their expertise in SAP BASIS and SAP HANA to enhance operational efficiencies and drive organizational success.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Sap Basis And Sap Hana To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Contributing To Effective Organizational Planning.
2. Collaborate With Clients To Understand Their Requirements And Ensure The Support Team Consistently Meets Client Expectations Through Effective Use Of Sap Solutions.
3. Lead And Mentor The Project Team, Ensuring Transparent Communication Of Project Goals And Fostering A Collaborative Environment Through The Application Of Sap Tools.
4. Drive Innovation By Introducing New Ideas And Processes Utilizing Sap Technologies That Contribute To The Overall Progress Of The Organization.
5. Provide Tailored Solutions Using Sap Basis And Sap Hana That Align With Customer Needs, Leading To Measurable Business Results And Improved Service Delivery.

Skill Requirements

1. Hands on experience in delivery/operations with focus on Incident, Change, Problem and Capacity management, Performance and Availability Management, and Lifecycle Management
2. Strong customer and team management skills. Good communication skills with ability to articulate and convey the message logically
3. Understanding of SAP�s product strategy, including positioning of S/4 HANA and Azure cloud offerings
4. Experience of leading end-to-end SAP enabled business transformation programme
5. Strong knowledge of SAP solution suite and ability to translate business challenges into SAP solutions
6. Ability to interact with Application Team and Functional Architects for upcoming SAP projects / releases

Other Requirements

1. Sap Certified Technology Associate Sap Hana Or Equivalent Certification (Optional But Valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.