Job Summary

The Track Lead for Support & Operations plays a crucial role in managing operational excellence within the organization. This position emphasizes continuous improvement and effective problem-solving, ensuring client satisfaction through adherence to service level agreements (SLAs). The Track Lead will empower teams through mentorship and transparent communication, driving innovation to enhance processes and deliver impactful business results.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Sailpoint Identitynow And Sailpoint Fam To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Collaborate With Clients To Understand Requirements, Ensuring The Support Team Consistently Meets Client Expectations And Slas Through Effective Use Of Sailpoint Tools.
3. Lead And Mentor The Project Team By Fostering A Culture Of Transparent Communication, Utilizing Java Development Principles To Ensure Alignment With Project Goals.
4. Drive Innovation By Identifying And Implementing New Ideas For Process Development, Leveraging Sailpoint Capabilities To Facilitate Overall Organizational Progress.
5. Provide Tailored Solutions That Align With Customer Needs, Utilizing Sailpoint Identitynow And Fam To Achieve Business Results Within The Operational Framework.

Skill Requirements

1. Proficient In Sailpoint Identitynow And Sailpoint Fam With A Strong Understanding Of Their Applications In Support And Operations Management.
2. Solid Knowledge Of Java Development And Its Integration With Identity Management Solutions.
3. Excellent Problem-Solving Skills And The Ability To Lead Teams Effectively.
4. Strong Communication Skills To Facilitate Transparent Interactions With Clients And Stakeholders.

Other Requirements

1. Optional But Valuable Certifications: Sailpoint Identitynow Certified Implementation Engineer, Sailpoint Fam Certification