Track Lead - ServiceNow, IT Service Management
India
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Job Description
Track Lead - ServiceNow, IT Service Management
Bengaluru, Karnataka

Job Summary

Overview: The ServiceNow Developer with 5 years of experience is responsible for advanced development, configuration, and maintenance of the ServiceNow platform. This role involves leading complex projects, providing technical expertise, and ensuring the platform meets the evolving needs of the organization. Key Responsibilities: • Advanced Development and Customization: Lead the development and customization of ServiceNow applications. • Complex Workflow Automation: Design and implement complex automated workflows and processes to enhance operational efficiency. • Integration Management: Oversee the integration of ServiceNow with other enterprise systems using web services, APIs, and other integration tools. • Technical Leadership: Provide technical leadership and mentorship to junior developers. • Troubleshooting and Optimization: Analyze and resolve advanced technical issues related to ServiceNow applications and integrations and optimize system performance. • Documentation and Standards: Develop and maintain comprehensive technical documentation, including design specifications. Ensure adherence to coding standards and best practices. • Stakeholder Collaboration: Collaborate with business stakeholders to gather requirements, provide technical guidance, and deliver tailored ServiceNow solutions. • Performance Monitoring and Enhancement: Monitor system performance, identify areas for improvement, and implement performance enhancements. Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or a related field. A master\'s degree is a plus. • Experience: Minimum of 5 years of experience in ServiceNow development with a focus on complex projects and integrations. • Technical Skills: Proficiency in JavaScript, Flow Designer, Business Rules, Client Scripts, Transform Maps, Workflows, REST APIs, Integration Hub spokes etc. Working Experience with ITSM Pro products e.g., Virtual Agent, Predictive Intelligence and Performance Analytics. • Certifications: ServiceNow Certified Application Developer and ServiceNow Certified Implementation Specialist certifications are required. Additional certifications in ITIL, ITSM, or related areas are highly desirable. • Soft Skills: Strong analytical and problem-solving skills, excellent communication and leadership abilities, and a proactive approach to learning and development. Preferred Skills: • Experience with ServiceNow CMDB and Asset Management. • Familiarity with Agile development methodologies and tools. • Experience with ServiceNow workspaces including UI Builder. • Experience with ServiceNow Now Assist products.

Key Responsibilities

Same as above

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.