Track Lead - ServiceNow, IT Service Management
India
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Job Description
Track Lead - ServiceNow, IT Service Management
Chennai, Tamil Nadu

Job Summary

Track Lead - ServiceNow, IT Service Management

10+ years of experience - Supports ServiceNow Enterprise Architecture / APM modules with focus on data modeling, configuration, and governance using platform scripting and reporting capabilities. 

Key Responsibilities

Maintain application portfolio, technology catalog, and lifecycle data in EA/APM modules Configure Business Rules, Script Includes, and data validation logic for EA data integrity Support data ingestion using XML/JSON, import sets, and transform maps Align EA data with CMDB/CSDM models and service relationships Configure dashboards and reports for technology risk, lifecycle, and rationalization insights Support architecture governance workflows (approvals, reviews, compliance checks) Identify and resolve data inconsistencies across application, CI, and service layers Assist in application rationalization, lifecycle management, and technology standardization Maintain relationships between applications, services, business capabilities Provide inputs for strategic decision-making and platform transformation initiatives Maintain EA/APM data using Business Rules and Script Includes for data validation and automation Configure dashboards and reports for application portfolio and technology landscape Work on data imports and integrations using XML/JSON and import sets Align EA data with CMDB using structured models (CSDM) Support governance workflows using Flow Designer and approval workflows Assist in architecture insights and reporting using platform analytics

Skill Requirements

Hands-on experience with: Business Rules, Script Includes (data processing logic) Data import/export using XML/JSON Understanding of APM / EA modules in ServiceNow Knowledge of CMDB, CSDM, data relationships Exposure to data modeling and analytics

Other Requirements

Certification: CIS-APM / EA or TOGAF preferred Strong analytical and data interpretation skills Experience in enterprise IT landscape analysis
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.