Track Lead - ServiceNow, IT Service Management
India
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Job Description
Track Lead - ServiceNow, IT Service Management
Chennai, Tamil Nadu

Job Summary

Job Role : Track Lead - ServiceNow, IT Service Management

10+ years of experience - Leads HAM function ensuring governance, compliance, and optimization while having working knowledge of ServiceNow technical capabilities to drive automation and improvements.

Key Responsibilities

Define and enforce HAM governance framework, policies, and processes across lifecycle Drive asset lifecycle optimization (procurement, utilization, retirement, disposal) Ensure compliance, audit readiness, and asset accuracy across systems Oversee implementation of automation via workflows, Business Rules, and Service Catalog Monitor and manage HAM KPIs, dashboards, and reporting metrics Lead data quality initiatives (CMDB alignment, duplicate cleanup, reconciliation) Coordinate with technical teams to enhance automation and integrations (Discovery, procurement tools) Manage major incidents, audits, and customer reporting for asset compliance Drive continuous improvement, cost optimization, and operational efficiency initiatives Collaborate with procurement, finance, IT, and vendor management teams Define HAM processes and governance policies with automation using workflows and platform capabilities Collaborate with technical teams to implement enhancements using: Business Rules and Scripts for validations Service Catalog and workflow automation Perform audits, compliance tracking, and optimization reporting Drive improvements using data insights, dashboards, and KPI tracking Oversee integration flows (Discovery, procurement systems, external tools)

Skill Requirements

Strong functional expertise with: Working knowledge of Client Scripts, Business Rules (functional awareness) Understanding of data flows (XML/JSON integrations) Deep knowledge of HAM lifecycle, compliance, governance Experience with reporting, dashboards, and performance metrics

Other Requirements

Certification: ServiceNow ITAM / ITIL preferred Experience in large enterprise asset management programs
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.