Track Lead - ServiceNow, IT Service Management
India
Apply now
Job Description
Track Lead - ServiceNow, IT Service Management
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. implementing, optimizing, and governing IT service management processes and tools to improve service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities

Monitor service performance, SLA compliance, KPIs, and customer satisfaction metrics. conduct process reviews, audits, and compliance assessments. Provide consulting, training, and guidance on ITSM best practices and service governance.

Skill Requirements

Strong knowledge of ITIL/ITSM frameworks and best practices. Experience with ITSM tools. Knowledge of SLA management, reporting, and operational metrics. Excellent communication and consulting skills. 

Other Requirements

ITIL Foundation/Intermediate/Managing Professional certification. Experience in IT Operations, Service Desk, or Service Delivery Management
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.