Track Lead - ServiceNow,JavaScript
United States
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Job Description
Track Lead - ServiceNow,JavaScript
Dallas, Texas

Job Summary

The Track Lead in Tools & Automation plays a pivotal role in operations management, focusing on continuous improvement and problem-solving while ensuring client SLAs are met. This position emphasizes empowering teams through effective leadership and innovation, contributing to the overall success of our organizational objectives.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Snow Admin And Javascript To Improve Management Reporting And Streamline Information Flow, Optimizing Business Processes For Better Organizational Planning.
2. Analyze Client Requirements And Ensure The Support Team Meets Client Expectations Through Effective Use Of Rest/Soap Api Integrations.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Utilizing Angularjs For Developing User-Centric Solutions.
4. Drive Innovation By Proposing New Ideas And Process Enhancements That Contribute To Overall Organizational Progress And Efficiency.
5. Provide Tailored Solutions That Align With Customer Needs, Leveraging Snow Admin Functionalities To Drive Business Results Within The Established Environment.

Skill Requirements

1. Proficient In Snow Admin / Support With A Solid Understanding Of Operational Best Practices.
2. Strong Expertise In Javascript For Developing Interactive Web Applications And Enhancing User Interfaces.
3. Familiarity With Rest/Soap Apis For Effective System Integrations.
4. Competent In Angularjs For Creating Dynamic And Responsive Web Applications.
5. In-Depth Knowledge Of Process Improvement Methodologies And Problem-Solving Techniques.

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable For This Role.
2. Additional Certifications In Javascript Frameworks Or Api Management Are Advantageous
Maximum Salary (US):  $97000
Minimum Salary (US):  $92000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.