Track Lead - ServiceNow, IT Service Management
India
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Job Description
Track Lead - ServiceNow, IT Service Management
| Bengaluru, KarnatakaGautam Buddha Nagar, Uttar Pradesh

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Servicenow And Itil Frameworks To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements And Ensure That The Support Team Delivers Solutions That Meet Or Exceed Client Expectations While Adhering To Itsm Best Practices.
3. Lead And Mentor The Project Team By Defining Project Goals, Facilitating Transparent Communication, And Fostering A Collaborative Work Environment.
4. Introduce Innovative Ideas And Process Improvements To Enhance Organizational Progress And Operational Efficiency.
5. Provide Tailored Solutions Based On Customer Needs Within The Servicenow Environment, Driving Business Results And Ensuring Alignment With Organizational Objectives.

Skill Requirements

1. Expertise In Servicenow Functional Consulting And Itil Frameworks
2. Strong Understanding Of Itsm Principles And Practices
3. Proficient In Process Optimization And Continuous Improvement Methodologies
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Certified Implementation Specialist (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.