Track Lead - Social Network Development, Netwok Automation
Brazil
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Job Description
Track Lead - Social Network Development, Netwok Automation
Sao Paulo, São Paulo

Job Summary

The L3 Network Automation Engineer is responsible for designing, developing, and operating scalable network automation solutions across enterprise environments. The role focuses on transforming manual network operations into automated, reliable, and auditable workflows using modern automation platforms, scripting, and ITSM integrations. [HCL_Automa...r_iTential | Word] The engineer will work closely with Network Operations, Engineering, and Service Management teams to improve efficiency, reduce MTTR, and enhance compliance through automation.

Key Responsibilities

Automation Development & Engineering Design and develop network automation workflows for provisioning, configuration, incident response, and change management Build reusable automation modules, scripts, and frameworks using Python/Ansible/REST APIs Translate network runbooks and SOPs into automated workflows with validation and rollback mechanisms [HCL_Automa...r_iTential | Word] Platform & Integration Integrate automation solutions with ITSM tools (e.g., ServiceNow) for ticket-driven execution (incident/change/request) [HCL_Automa...r_iTential | Word] Enable CI/CD practices using version control tools (e.g., Git/Bitbucket) for automation lifecycle management [HCL_Automa...r_iTential | Word] Work with orchestration platforms (e.g., iTential, Terraform, Jenkins) Operations & Support (L3 Responsibilities) Provide L3 escalation support for automation-related issues and failures Perform root cause analysis (RCA) and implement corrective automation improvements [HCL_Automa...r_iTential | Word] Ensure automation reliability with testing, validation, and audit mechanisms Network & Domain Alignment Collaborate with network SMEs to automate use cases across: LAN/WAN, SD-WAN, VPN Routing & Switching (BGP, OSPF, VLAN, etc.) Security (Firewall, Load Balancer, WAF) [Immediate...Level 3) | Viva Engage] Ensure automation aligns with design standards, compliance, and security policies Continuous Improvement Identify high-value automation opportunities to reduce manual effort and operational risk Drive standardization, scalability, and governance across automation initiatives Mentor L1/L2 engineers on automation adoption and practices

Skill Requirements

 Strong programming: Python (mandatory), plus exposure to Go/Node.js (good to have) [We are loo...CI/CD, Res | Viva Engage] Automation tools: Ansible, Terraform, iTential (preferred) APIs & Integration: REST APIs, JSON, YAML CI/CD tools: Git, Jenkins, Bitbucket ITSM integration: ServiceNow (mandatory in enterprise use cases) Networking Skills Strong understanding of: Routing protocols: BGP, OSPF Switching: VLAN, STP WAN/SD-WAN, VPN Experience with enterprise vendors (Cisco, Aruba, F5, etc.) Operational Skills Incident/problem/change management (ITIL framework) Troubleshooting complex network and automation failures Experience working in global delivery / follow-the-sun model [Network Security L3 | Word] Experience & Qualifications 6–10 years of experience in Network Engineering / Automation Minimum 2–4 years in network automation development Certifications (preferred): CCNP / CCIE / DevNet Automation-related certifications (Ansible, Terraform, Cloud) Key Competencies Strong analytical and problem-solving skills Ability to design scalable automation architectures Stakeholder management & cross-functional collaboration Mentoring and technical leadership (L3 expectation) Success Metrics Reduction in manual network operations (%) MTTR improvement through automation Number of automated use cases deployed Compliance and audit adherence via automation

Other Requirements

 Strong programming: Python (mandatory), plus exposure to Go/Node.js (good to have) [We are loo...CI/CD, Res | Viva Engage] Automation tools: Ansible, Terraform, iTential (preferred) APIs & Integration: REST APIs, JSON, YAML CI/CD tools: Git, Jenkins, Bitbucket ITSM integration: ServiceNow (mandatory in enterprise use cases) Networking Skills Strong understanding of: Routing protocols: BGP, OSPF Switching: VLAN, STP WAN/SD-WAN, VPN Experience with enterprise vendors (Cisco, Aruba, F5, etc.) Operational Skills Incident/problem/change management (ITIL framework) Troubleshooting complex network and automation failures Experience working in global delivery / follow-the-sun model [Network Security L3 | Word] Experience & Qualifications 6–10 years of experience in Network Engineering / Automation Minimum 2–4 years in network automation development Certifications (preferred): CCNP / CCIE / DevNet Automation-related certifications (Ansible, Terraform, Cloud) Key Competencies Strong analytical and problem-solving skills Ability to design scalable automation architectures Stakeholder management & cross-functional collaboration Mentoring and technical leadership (L3 expectation) Success Metrics Reduction in manual network operations (%) MTTR improvement through automation Number of automated use cases deployed Compliance and audit adherence via automation
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.