Track Lead - Symantec Email Security, Endpoint Security
India
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Job Description
Track Lead - Symantec Email Security, Endpoint Security

Job Summary

The Track Lead for Support & Operations will play a pivotal role in managing operational processes with a focus on continuous improvement, problem-solving, and meeting client SLAs. This position requires strong leadership to empower teams and ensure effective execution of support functions, driving enhancements that align with organizational goals.

Key Responsibilities

1. Optimize Symantec Endpoint Protection Systems By Analyzing Operational Data And Implementing Enhancements To Improve Management Reporting And Streamline Information Flow.
2. Collaborate With Clients To Understand Their Requirements And Ensure The Support Team Consistently Meets Or Exceeds Client Expectations Through Effective Problem Resolution.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Facilitating A Culture Of Accountability And High Performance Within Symantec Edr Frameworks.
4. Drive Innovation By Proposing And Implementing New Ideas For Process Development, Utilizing Symantec Tools To Enhance Overall Organizational Efficiency And Effectiveness.
5. Develop Tailored Solutions Based On Customer Needs Using Symantec Endpoint Protection, Ensuring Alignment With The Operational Environment To Achieve Desired Business Outcomes.

Skill Requirements

1. Strong Understanding Of Symantec Endpoint Protection And Edr Technologies.
2. Proficiency In Operational Management And Continuous Improvement Methodologies.
3. Excellent Problem-Solving And Analytical Skills.
4. Strong Leadership And Team Management Capabilities.
5. Effective Communication And Interpersonal Skills.

Other Requirements

1. Certification In Symantec Endpoint Protection Is Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.