Track Lead - Veritas NetBackup, Symantec Backup Exec
India
Job Description
Track Lead - Veritas NetBackup, Symantec Backup Exec
Chennai, Tamil Nadu
Job Summary
The Track Lead for Support & Operations plays a pivotal role in managing operational excellence and driving continuous improvement initiatives. This position is vital for ensuring that client SLAs are met, fostering effective people management, and empowering teams to enhance service delivery. The Track Lead will leverage their expertise in Symantec NetBackup and Backup Exec to implement innovative solutions that align with client needs and organizational objectives.
Key Responsibilities
1. Optimize Backup And Recovery Processes Using Symantec Netbackup And Backup Exec, Ensuring Efficient Data Protection And Recovery Strategies That Meet Organizational Goals.
2. Enhance Operational Systems By Integrating Emc Data Domain For Improved Management Reporting And Streamlined Information Flow, Supporting Strategic Organizational Planning.
3. Collaborate With Clients To Understand Their Requirements And Lead The Support Team In Delivering Exceptional Service, Ensuring Alignment With Client Expectations And Slas.
4. Mentor And Guide Project Teams By Establishing Transparent Communication Of Project Goals, Fostering A Culture Of Accountability And Continuous Improvement.
5. Drive Innovation In Process Development By Identifying Opportunities For Improvement Within Existing Workflows, Contributing To Overall Organizational Progress And Efficiency.
6. Provide Tailored Solutions That Address Customer Needs Through Effective Use Of Symantec Technologies, Resulting In Measurable Business Outcomes.
2. Enhance Operational Systems By Integrating Emc Data Domain For Improved Management Reporting And Streamlined Information Flow, Supporting Strategic Organizational Planning.
3. Collaborate With Clients To Understand Their Requirements And Lead The Support Team In Delivering Exceptional Service, Ensuring Alignment With Client Expectations And Slas.
4. Mentor And Guide Project Teams By Establishing Transparent Communication Of Project Goals, Fostering A Culture Of Accountability And Continuous Improvement.
5. Drive Innovation In Process Development By Identifying Opportunities For Improvement Within Existing Workflows, Contributing To Overall Organizational Progress And Efficiency.
6. Provide Tailored Solutions That Address Customer Needs Through Effective Use Of Symantec Technologies, Resulting In Measurable Business Outcomes.
Skill Requirements
1. Proficiency In Symantec Netbackup And Symantec Backup Exec, With A Solid Understanding Of Backup And Recovery Best Practices.
2. In-Depth Knowledge Of Emc Data Domain For Data Protection And Operational Efficiency.
3. Strong Problem-Solving Skills With A Focus On Continuous Improvement And Meeting Client Slas.
4. Excellent Leadership And Mentoring Abilities To Empower Teams And Enhance Performance.
5. Effective Communication Skills To Facilitate Transparent Project Management And Client Interaction.
2. In-Depth Knowledge Of Emc Data Domain For Data Protection And Operational Efficiency.
3. Strong Problem-Solving Skills With A Focus On Continuous Improvement And Meeting Client Slas.
4. Excellent Leadership And Mentoring Abilities To Empower Teams And Enhance Performance.
5. Effective Communication Skills To Facilitate Transparent Project Management And Client Interaction.
Other Requirements
1. Optional But Valuable Certifications: Symantec Certified Specialist (Scs), Emc Data Domain Certified Implementation Engineer
Information at a Glance