Track Lead - Wireless Networking
India
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Job Description
Track Lead - Wireless Networking
Chennai, Tamil Nadu

Job Summary

The Track Lead for Support & Operations plays a crucial role in managing operational excellence with a focus on continuous improvement and problem-solving. This position is responsible for ensuring that client SLAs are met while empowering teams through effective people management. The Track Lead will leverage expertise in Data SDWAN and Wireless WLAN (Cisco) to drive operational efficiencies and foster innovation within the organization.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Data Sdwan And Wireless Wlan (Cisco) Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements To Ensure The Support Team Meets And Exceeds Client Expectations While Implementing Effective Sdwan Solutions.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Facilitating The Adoption Of Best Practices In Support Operations.
4. Drive Innovation By Bringing New Ideas For Process Development, Leveraging Wireless Wlan (Cisco) Capabilities To Enhance Organizational Performance.
5. Provide Tailored Solutions Aligned With Customer Needs Within The Scope Of Data Sdwan And Wireless Wlan Technologies, Leading To Improved Business Outcomes.

Skill Requirements

Network L3 Engineer for DC LAN\\\\r\\\\n\\\\r\\\\n• Strong written and oral communication skills\\\\r\\\\n• 10-15 years of work experience in Networking domain \\\\r\\\\n• Listening to internal teams’ issues or business challenges and working to find technological solutions for LAN impacts/issues. Finding solutions to “unsolvable” problems.\\\\r\\\\n• Good Knowledge in LAN/WAN/SDWAN technologies new designs.\\\\r\\\\n• Working on complex problems that require a deep understanding of routing protocols and switching technologies.\\\\r\\\\n• Modeling new infrastructure designs, evaluating new technologies and implementing these designs.\\\\r\\\\n• Testing iterations of hardware, configurations, and software (code upgrades) in lab environments.\\\\r\\\\n• Write scripts or work with playbooks to resolve support issues, automate infrastructure deployment, and collect metrics.\\\\r\\\\n• Working with the architecture and engineering teams to define infrastructure requirements for software and hardware deployments.\\\\r\\\\n• Provide low level technical documentation of network solutions.\\\\r\\\\n• Be an expert trusted advisor for software teams, infrastructure teams and external vendors. \\\\r\\\\n• Experience designing and supporting network infrastructure components.\\\\r\\\\n• Extensive knowledge of Arista command line and large-scale CCF deployments.\\\\r\\\\n• Extensive knowledge of Physical, Data Link and Network layer standards.\\\\r\\\\n• Extensive experience operating, maintaining, and troubleshooting large scale network deployments.\\\\r\\\\n• In-depth knowledge of LAN technologies WAN protocols, TCP/IP, Ethernet, Network Addressing.\\\\r\\\\n• In-depth knowledge of 802.1x, RADIUS, EAP-TLS.\\\\r\\\\n• In-depth knowledge of TCP/IP protocols and the ability to analyze packet captures.\\\\r\\\\n• Knowledge of Splunk, Maul, and Grafana.\\\\r\\\\n• Proficiency with writing Ansible playbooks.\\\\r\\\\n• Basic Linux operations.\\\\r\\\\n• Ability to work autonomously, set standards, and work directly with software teams.\\\\r\\\\n• Current experience in which high levels of initiative, judgment, and tact have been demonstrated. \\\\r\\\\n\\\\r\\\\n

Other Requirements

1. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Or Cisco Certified Network Associate (Ccna) In Wireless
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.