Track Lead - Wireless Networking
India
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Job Description
Track Lead - Wireless Networking
Noida, Uttar Pradesh

Job Summary

Provide L3 operational support for enterprise LAN, WAN, WLAN, routing and switching environments. Troubleshoot complex network connectivity, latency, packet loss, routing, switching, and performance issues. Configure and support Cisco routers and switches, including enterprise campus and data-center networking environments. Manage and troubleshoot routing protocols such as BGP, OSPF and EIGRP, as applicable. Support VLANs, STP/RSTP/MSTP, HSRP/VRRP, trunks, port channels, ACLs, NAT and QoS. Troubleshoot WAN technologies, VPN connectivity, MPLS and internet connectivity. Perform packet-level troubleshooting using tools such as Wireshark and device-level diagnostics. Execute complex network changes, upgrades, migrations, configuration changes, and post-change validation. Perform root cause analysis for recurring and major network incidents and drive permanent corrective actions. Participate in Major Incident Management, providing technical troubleshooting and restoration support. Work with carriers, ISPs, OEM vendors and other infrastructure/application teams for complex issue resolution. Review network alerts, capacity, utilization, availability, and performance trends. Support network hardware lifecycle activities including device replacement, upgrades, configuration backup and recovery. Maintain network diagrams, technical documentation, SOPs, troubleshooting guides and knowledge articles. Provide technical guidance and escalation support to L1/L2 engineers. Ensure operational activities comply with Incident, Change, Problem, Configuration and Security Management processes. Participate in 24x7 rotational/on-call support for critical network infrastructure.

Key Responsibilities

Provide L3 operational support for enterprise LAN, WAN, WLAN, routing and switching environments. Troubleshoot complex network connectivity, latency, packet loss, routing, switching, and performance issues. Configure and support Cisco routers and switches, including enterprise campus and data-center networking environments. Manage and troubleshoot routing protocols such as BGP, OSPF and EIGRP, as applicable. Support VLANs, STP/RSTP/MSTP, HSRP/VRRP, trunks, port channels, ACLs, NAT and QoS. Troubleshoot WAN technologies, VPN connectivity, MPLS and internet connectivity. Perform packet-level troubleshooting using tools such as Wireshark and device-level diagnostics. Execute complex network changes, upgrades, migrations, configuration changes, and post-change validation. Perform root cause analysis for recurring and major network incidents and drive permanent corrective actions. Participate in Major Incident Management, providing technical troubleshooting and restoration support. Work with carriers, ISPs, OEM vendors and other infrastructure/application teams for complex issue resolution. Review network alerts, capacity, utilization, availability, and performance trends. Support network hardware lifecycle activities including device replacement, upgrades, configuration backup and recovery. Maintain network diagrams, technical documentation, SOPs, troubleshooting guides and knowledge articles. Provide technical guidance and escalation support to L1/L2 engineers. Ensure operational activities comply with Incident, Change, Problem, Configuration and Security Management processes. Participate in 24x7 rotational/on-call support for critical network infrastructure.

Skill Requirements

Provide L3 operational support for enterprise LAN, WAN, WLAN, routing and switching environments. Troubleshoot complex network connectivity, latency, packet loss, routing, switching, and performance issues. Configure and support Cisco routers and switches, including enterprise campus and data-center networking environments. Manage and troubleshoot routing protocols such as BGP, OSPF and EIGRP, as applicable. Support VLANs, STP/RSTP/MSTP, HSRP/VRRP, trunks, port channels, ACLs, NAT and QoS. Troubleshoot WAN technologies, VPN connectivity, MPLS and internet connectivity. Perform packet-level troubleshooting using tools such as Wireshark and device-level diagnostics. Execute complex network changes, upgrades, migrations, configuration changes, and post-change validation. Perform root cause analysis for recurring and major network incidents and drive permanent corrective actions. Participate in Major Incident Management, providing technical troubleshooting and restoration support. Work with carriers, ISPs, OEM vendors and other infrastructure/application teams for complex issue resolution. Review network alerts, capacity, utilization, availability, and performance trends. Support network hardware lifecycle activities including device replacement, upgrades, configuration backup and recovery. Maintain network diagrams, technical documentation, SOPs, troubleshooting guides and knowledge articles. Provide technical guidance and escalation support to L1/L2 engineers. Ensure operational activities comply with Incident, Change, Problem, Configuration and Security Management processes. Participate in 24x7 rotational/on-call support for critical network infrastructure.

Other Requirements

Provide L3 operational support for enterprise LAN, WAN, WLAN, routing and switching environments. Troubleshoot complex network connectivity, latency, packet loss, routing, switching, and performance issues. Configure and support Cisco routers and switches, including enterprise campus and data-center networking environments. Manage and troubleshoot routing protocols such as BGP, OSPF and EIGRP, as applicable. Support VLANs, STP/RSTP/MSTP, HSRP/VRRP, trunks, port channels, ACLs, NAT and QoS. Troubleshoot WAN technologies, VPN connectivity, MPLS and internet connectivity. Perform packet-level troubleshooting using tools such as Wireshark and device-level diagnostics. Execute complex network changes, upgrades, migrations, configuration changes, and post-change validation. Perform root cause analysis for recurring and major network incidents and drive permanent corrective actions. Participate in Major Incident Management, providing technical troubleshooting and restoration support. Work with carriers, ISPs, OEM vendors and other infrastructure/application teams for complex issue resolution. Review network alerts, capacity, utilization, availability, and performance trends. Support network hardware lifecycle activities including device replacement, upgrades, configuration backup and recovery. Maintain network diagrams, technical documentation, SOPs, troubleshooting guides and knowledge articles. Provide technical guidance and escalation support to L1/L2 engineers. Ensure operational activities comply with Incident, Change, Problem, Configuration and Security Management processes. Participate in 24x7 rotational/on-call support for critical network infrastructure.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.