Job Summary

The Track Lead for Support & Operations plays a critical role in managing and enhancing operational processes within the organization. This position focuses on continuous improvement, effective problem-solving, and ensuring that client SLAs are met. The Track Lead will empower teams through strong leadership and communication, driving innovation and operational excellence.

Key Responsibilities

1. Optimize Operational Workflows By Leveraging Citrix Xendesktop And Provisioning Services (Pvs) To Enhance Management Reporting, Streamline Information Flow, And Support Organizational Planning.
2. Assess Client Requirements And Ensure The Support Team Consistently Meets And Exceeds Client Expectations Through Effective Management Of Citrix Environments.
3. Lead And Mentor The Project Team, Fostering Transparent Communication About Project Goals And The Effective Use Of Citrix Technologies.
4. Drive Innovation By Implementing New Ideas And Processes Using Citrix Mcs, Contributing To Overall Organizational Progress And Efficiency.
5. Develop Tailored Solutions That Align With Customer Needs, Utilizing Citrix Xendesktop Capabilities To Achieve Desired Business Outcomes.

Skill Requirements

• Strong understanding on Citrix XenApp 6.5 and 7.x, Citrix Xendesktop 7.x
• Good Understanding of Citrix Provisioning Services PVS.
• How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot.
• Citrix Provisioning: How to update a vDisk – Versioning Method
• Strong understanding on Microsoft App-V
• Strong understanding on AppSense, FSLogix, UPM(any 1 is mandatory)
• String working knowledge of creation and update of Citrix OS images
• Strong understanding on Windows Server 2008, 2012, 2016, 2019.
• Strong understanding on Windows Desktop OS platform ( Win 7, Win 10) .
• Strong understanding of Types of Desktops hosted in Citrix Infra.
• Strong Working knowledge of Citrix Virtual Apps and Desktops and Troubleshooting.
• Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop. Have performed Citrix upgrade and farm migration from planning through implementation.
• Person should be working as an Individual Contributor helping the team to setup Citrix Environment with Best Practices.
• Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface /NetScaler
• Strong understanding of Load Manager, Resource manager and installation manager.
• Printers Management in Citrix .(should have working experience of fixing printing issues)
• Citrix Patch Management and policies configuration.
• Strong knowledge in configuring Roaming profiles and Streaming profile configuration.
• Strong knowledge in Citrix Edge Sight, Citrix Director.
• Good troubleshooting skills in Citrix printers, profiles, resource managers thresholds, installation manager, Citrix Farm Configuration .
• Basic Windows Active Directory Administration
• Strong understanding on PowerShell, Bat scripts
• Perform daily health check of servers, VDIs & VDI core components
• Remediation of reported vulnerabilities as per the guidelines

• Working Knowledge with WEM.
• Working knowledge with Hypervisors such as VMware, Xenserver and HyperV
• Windows Patch Management in the VDI environment.
• Must have experience in creating and maintaining SOPs to run offshore operations

Other Requirements

• 7-10 Years of experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms.
• Open with 24/7 shift and good communication skills.
• Ability to work independently without intensive oversight must be a go-getter and take initiative finding ways to avoid problems proactively rather than just fixing them after the fact.
• Bachelor’s degree in Computer Science or Information Technology or a related discipline

Coming from a Strong Troubleshooti