Track Lead
India
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Job Description
Track Lead
Noida, Uttar Pradesh

Job Summary

Jira Administrator with (ACP-120) ceritification.

Key Responsibilities

Platform Stability & Technical Ownership

· Ensure stability, availability, and reliability of Jira and Confluence Cloud

· Handle incidents, issues, and technical troubleshooting

· Coordinate with Atlassian Support and marketplace vendors

· Maintain and support existing integrations with enterprise systems (e.g. ITSM, identity, reporting, CI/CD)

· Configure and maintain Jira Automation rules

· Troubleshoot integration and automation issues

· Support platform hygiene, performance, and general reliability

 

Jira & Confluence Administration

· Administer Jira and Confluence Cloud day-to-day

· Configure and maintain:

o Workflows, issue types, fields, screens, and schemes

o Projects, spaces, boards, filters, dashboards, and reports

· Support creation, maintenance, and clean-up of projects and spaces

· Support access management and permissions

· Translate requirements into practical Jira/Confluence configurations

· Document configurations, changes, and known patterns

 

Stakeholder & Delivery Support

· Act as a central point of contact for Jira/Confluence questions and requests

· Support delivery, planning, and engineering teams in effective tool usage

· Work pragmatically across business and technical stakeholders

· Ensure changes are delivered with quality and minimal disruption

Skill Requirements

Strong hands-on experience administering Jira Cloud in a complex or enterprise environment

· Solid experience with:

o Workflows, schemes, permissions, automation

o Project and space configuration

· Experience supporting Jira and Confluence at scale

· Comfortable operating independently in a fast-moving environment

Required Certification

· Atlassian Certified Professional – Jira Administrator for Cloud (ACP-120) (or equivalent, recent enterprise-level Jira Cloud administration experience)

Other Requirements

Atlassian Certified Professional – Managing Jira Projects for Cloud (ACP-620)

· Confluence Cloud certification

· Experience with Jira APIs and integrations

· Experience with ITSM tools (e.g. ServiceNow)

· Familiarity with enterprise SaaS environments
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.