Track Lead
India
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Job Description
Track Lead
Chennai, Tamil Nadu

Job Summary

Appian Support Engineer

Experience- 5-7 Years

Job Summary

We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows.

Key Responsibilities

Key Responsibilities

  • Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.
  • Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.
  • Collaborate with development teams to deploy patches, enhancements, and new features.
  • Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.
  • Create and maintain support documentation, knowledge base articles, and runbooks.
  • Participate in on-call rotation and provide timely support during critical incidents.
  • Work with Appian support and other vendors to resolve platform-level issues.
  • Ensure compliance with SLAs, security policies, and change management processes.


Required Skills & Qualifications

  • 3+ years of experience in Appian BPM platform support or development.
  • Strong understanding of Appian architecture, components, and deployment processes.
  • Experience with Appian 21.x or later
  • Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
  • Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
  • Knowledge of SQL, REST APIs, and web services.
  • Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
  • Excellent communication and problem-solving skills.


Preferred Qualifications

  • Appian Certified Associate Developer or higher.
  • Experience in Agile/Scrum
  • Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
  • Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA

Skill Requirements

Required Skills & Qualifications

  • 3+ years of experience in Appian BPM platform support or development.
  • Strong understanding of Appian architecture, components, and deployment processes.
  • Experience with Appian 21.x or later
  • Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
  • Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
  • Knowledge of SQL, REST APIs, and web services.
  • Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
  • Excellent communication and problem-solving skills.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.