Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Chennai, Tamil Nadu

Job Summary

Job Summary:

We are seeking a Level 3 Security Awareness Lead to design and drive enterprise-wide security awareness programs with a strong focus on anti-phishing simulations. The role involves strategy, governance, campaign design, and improving human risk posture across the organization.

Key Responsibilities

Key Responsibilities:

- Design and execute enterprise-wide phishing simulation campaigns

- Develop and manage security awareness training programs and content

- Define metrics (click rates, reporting rates) and measure program effectiveness

- Identify human risk trends and recommend improvements

- Customize phishing templates and attack scenarios to emulate real-world threats

- Integrate awareness programs with SOC, IR, and governance frameworks

- Conduct targeted training for high-risk user groups

- Manage vendor tools for awareness and phishing simulations

- Present reports and insights to senior leadership

- Mentor junior analysts and drive continuous improvement initiatives

Skill Requirements

Required Skills:

- Strong experience in phishing simulation tools and platforms

- Knowledge of social engineering attack techniques

- Experience in designing awareness campaigns and training modules

- Strong understanding of email security threats (phishing, spear phishing)

- Analytical skills to interpret user behavior and metrics

- Strong stakeholder management and presentation skills

Other Requirements

Good to Have:

- Experience with tools like Cofense, KnowBe4, Proofpoint

- Knowledge of security frameworks (NIST, ISO 27001)

- Awareness of SOC processes and incident response

 

Certifications (Preferred):

- SANS Security Awareness Professional (SSAP)

- CISSP / CISM

 

Soft Skills:

- Leadership and program management

- Excellent communication and storytelling skills

- Ability to influence organizational behavior

- Strong documentation and reporting skills

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.