Track Manager (Support & Operations)
Canada
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Job Description
Track Manager (Support & Operations)
Others, Quebec

Job Summary

Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following: \r\n• 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company. \r\n• Recent experience with hands-on Desktop Support and System Administration. \r\n• Advanced Hardware and software troubleshooting skills. \r\n• Capable to provide best effort support for non-standard devices. \r\n• Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. \r\n• Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. \r\n• Knowledge on ticket management per Company guidelines. \r\n• Knowledge of the concepts and policy controls of Active Directory. \r\n• Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity. \r\n• Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus. \r\n• Ability to communicate technical concepts in layman’s terms. \r\n• Ability to communicate with other support groups and vendors to provide seamless support to customers. \r\n• Ability to provide basic Level 1/Level 2 AV/VC support. \r\n• Ability to provide Level 1/Level 2 Room Booking support. \r\n• Ability to provide Level 1/Level 2 Digital Signage support. \r\n• Ability to differentiate between personal computing device problems versus room technology problems. \r\n• Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port). \r\n

Key Responsibilities

Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following: \r\n• 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company. \r\n• Recent experience with hands-on Desktop Support and System Administration. \r\n• Advanced Hardware and software troubleshooting skills. \r\n• Capable to provide best effort support for non-standard devices. \r\n• Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. \r\n• Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. \r\n• Knowledge on ticket management per Company guidelines. \r\n• Knowledge of the concepts and policy controls of Active Directory. \r\n• Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity. \r\n• Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus. \r\n• Ability to communicate technical concepts in layman’s terms. \r\n• Ability to communicate with other support groups and vendors to provide seamless support to customers. \r\n• Ability to provide basic Level 1/Level 2 AV/VC support. \r\n• Ability to provide Level 1/Level 2 Room Booking support. \r\n• Ability to provide Level 1/Level 2 Digital Signage support. \r\n• Ability to differentiate between personal computing device problems versus room technology problems. \r\n• Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port). \r\n

Skill Requirements

Desktop Support - 7+ Yrs Experience

Other Requirements

Manager/Lead Experience
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.