Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
Google Workspace Lead / Architect – L3.2
Role Summary
Lead the architecture, governance, security, and strategic roadmap for enterprise Google Workspace services and collaboration platforms.
Key Responsibilities
- Define enterprise Google Workspace architecture standards.
- Lead large-scale transformation and migration programs.
- Design secure collaboration and productivity solutions.
- Architect Google Workspace identity, security, and compliance frameworks.
- Implement Zero Trust and Context-Aware Access strategies.
- Design enterprise email security and compliance solutions.
- Lead Google Workspace-Cloud Identity integration projects.
- Define governance, retention, DLP, and information protection strategies.
- Drive automation and operational excellence initiatives.
- Conduct licensing optimization and platform assessments.
- Provide executive-level consulting and technical guidance.
- Collaborate with Google, partners, and customer stakeholders.
Technical Skills
- Enterprise Google Workspace Architecture
- Google Cloud Identity
- Security Center
- Context-Aware Access
- Google Vault
- DLP & Compliance Management
- SAML / SSO Integration
- API & Automation Frameworks
- Endpoint Management
- Security & Governance Frameworks
Experience
- 10–15+ years of IT experience
- 7+ years in Google Workspace architecture, consulting, or leadership roles
Preferred Certifications
- Google Professional Collaboration Engineer
- Google Professional Cloud Architect
- Google Workspace Administrator
- Google Professional Security Engineer
Leadership Expectations
- Service Ownership and Governance
- Customer & Executive Stakeholder Management
- Technical Architecture Reviews
- Security and Compliance Leadership
- Transformation and Migration Leadership
- Automation and Innovation Strategy
- Risk Assessment and Mitigation
- Team Mentoring and Capability Development
- Strategic Roadmap Planning
Key Technologies Across Levels
- Gmail
- Google Drive
- Google Meet
- Google Chat
- Google Calendar
- Google Groups
- Google Vault
- Cloud Identity
- Endpoint Management
- Security Center
- Context-Aware Access
- GAM (Google Apps Manager)
- Google Workspace Migration Tools
- APIs & Automation Tools
Key Responsibilities
1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.
Skill Requirements
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Other Requirements
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Information at a Glance