Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Greater Noida, Uttar Pradesh

Job Summary

Role Summary

Provide Level 3 technical leadership and engineering support for Hybrid Cloud infrastructure. Responsible for complex troubleshooting, architecture governance, automation strategy, platform optimization, RCA, and technology lifecycle management.

Key Responsibilities

Technical Skills

  • Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM
  • VMware vSphere, ESXi, vCenter, DRS, HA, SRM
  • Nutanix Prism, AHV, AOS, CVM, LCM
  • AWS: EC2, VPC, IAM, ELB, EBS, S3, Route53, CloudWatch
  • Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD, Azure Site Recovery
  • Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management

Automation Skills

  • Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.
  • Strong scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.
  • Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.

Key Responsibilities

  • Manage Windows, VMware, Nutanix, AWS and Azure environments.
  • Perform incident, problem, change and service request management.
  • Execute patching, vulnerability remediation and compliance activities.
  • Participate in disaster recovery planning, testing and execution.
  • Maintain SOPs, runbooks, CMDB and operational documentation.
  • Coordinate with OEM vendors and cloud providers for issue resolution.
  • Lead RCA for major incidents and drive permanent fixes.
  • Design platform standards, automation frameworks and cloud governance controls.
  • Lead lifecycle upgrades, cloud transformations and performance optimization initiatives.

Skill Requirements

Experience

L3: 8-12+ Years

Other Requirements

24x7 Support Coverage

Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.

Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.