Track Manager (Support & Operations)
Singapore
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Job Description
Track Manager (Support & Operations)
Singapore, Singapore

Job Summary

JD: Senior Azure Virtual Desktop (AVD) Architect / SME

Experience

  • Overall IT Experience: 10+ years
  • Azure Virtual Desktop (AVD): Minimum 4+ years of hands-on experience (mandatory)
  • Enterprise VDI/EUC: Strong experience in large-scale environments supporting enterprise users

Key Responsibilities

Primary Responsibilities

  • Design, deploy, and manage enterprise-scale Azure Virtual Desktop environments
  • Architect Host Pools, Workspaces, Application Groups, and Disaster Recovery solutions
  • Perform advanced L3/Tier-3 troubleshooting for:
    • Login issues
    • Session disconnects
    • Performance degradation
    • Application access failures
  • Manage and optimize FSLogix profile containers
  • Implement and support MSIX App Attach
  • Design and maintain golden/master images with security hardening
  • Implement AVD autoscaling and cloud cost optimization strategies
  • Automate infrastructure provisioning using Infrastructure as Code (IaC)
  • Support Microsoft Entra ID, Intune, and endpoint management integrations

Must-Have Technical Skills

Azure Virtual Desktop

  • Host Pools
  • Application Groups
  • Workspaces
  • Scaling Plans
  • Multi-session Windows
  • DR and Business Continuity

Azure Infrastructure

  • Virtual Networks (VNet)
  • Subnets
  • NSGs
  • Azure Firewall
  • Storage Accounts
  • Azure Files

Identity & Security

  • Active Directory
  • Microsoft Entra ID (Azure AD)
  • Conditional Access
  • RBAC
  • DNS, DHCP

Monitoring & Performance

  • Azure Monitor
  • Log Analytics
  • AVD Insights
  • Performance tuning and capacity planning

Automation

  • PowerShell
  • Terraform
  • Azure DevOps
  • Ansible (preferred)

Skill Requirements

Preferred Experience

  • VMware Horizon
  • Citrix Virtual Apps & Desktops (XenDesktop)

Hybrid Azure environments

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.