Track Manager (Support & Operations)
Canada
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Job Description
Track Manager (Support & Operations)
Others, British Columbia

Job Summary

Network Voice (UCC Tools): Amazon Connect - \"Solution Architect\"

Key Responsibilities

Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives. Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy. Develop scalable, secure, and high-availability Amazon Connect architectures. Recommend AWS services and integrations to enhance omnichannel customer engagement. Lead architecture reviews, solution roadmaps, and platform modernization initiatives. Define IVR, routing, self-service, and customer journey optimization strategies. Ensure compliance with security, governance, and AWS best practices. Provide technical leadership during implementation, migration, and transformation projects. Evaluate emerging technologies and recommend innovation opportunities. Create architecture documentation, standards, and executive-level solution presentations.

Skill Requirements

Amazon Connect, AWS Lambda, Lex, Connect Flows, Contact Lens, API Integrations, AWS Architecture, Solution Design.

Other Requirements

Network Voice (UCC Tools): Amazon Connect - \"Solution Architect\"
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.