Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Hyderabad, Telangana

Job Summary

Job Description - Transformation-Security SME L3 Technology: Microsoft Defender for Cloud, Microsoft Sentinel, Qualys, Microsoft Defender for Endpoint (EDR), Entra ID, PKI, Azure Policy, and Cloud Security Posture Management (CSPM) tools.

Key Responsibilities

Endpoint Security Management (EPS & EDR): Provide expert day-to-day administration and architectural support for endpoint security software, primarily Trend Micro Deep Security, Microsoft Defender for Endpoint (MDE), and CrowdStrike. • Vulnerability & Compliance (Qualys): Design and implement policy compliance controls utilizing Qualys. Onboard and offboard new OS flavors to ensure adherence to strict security standards. • Security Automation & API Integration: Leverage APIs, scripting (PowerShell/Python), and automation tools to streamline policy compliance checks and generate complex client reports. • Threat Response & Hardening: Ensure all security incidents are investigated, effectively addressed in a timely manner, and proactive measures are applied to harden enterprise workstations and servers. • IT Governance, Risk & Compliance (GRC): Apply conceptual GRC knowledge to understand risk prioritization, helping the business prioritize critical remediation efforts based on active threat landscapes. • Roadmap & Vendor Management: Stay current with industry developments, recommend innovative security solutions, and maintain relationships with security vendors for specialized consultation. • Analytics & Reporting: Deliver advanced reporting and analytical support on information security trends, compliance status, and platform health to senior stakeholders. 1.2 Must have Skills: Technical: • 10+ years of IT experience with deep, hands-on technical background working on core Security tools in a massive enterprise environment. • EDR/EPS Expertise: Master-level administration of Trend Micro Deep Security (DSM), alongside strong capabilities in MDE and CrowdStrike. • Vulnerability Management: Extensive experience with Qualys Policy Compliance and Vulnerability Management modules. • Scripting: Sound knowledge of API integration and scripting languages to automate security baselines and reporting. • Multi-OS Security: Strong knowledge of securing and hardening diverse operating systems (Windows Server, Linux). Non-Technical • ITSM & ITIL Execution: Deep experience in ITSM processes (Change Management, Incident/Problem Management). ITIL V3/V4 Foundation is a must. • Risk Prioritization: Exceptional ability to analyze vulnerability data and prioritize remediation efforts based on actual business risk. • Project & Program Management: Strong project management skills combined with analytical reporting to drive large-scale security transformations. • Technical Writing: Exemplary documentation and technical writing skills to produce high-quality architectural deliverables, SOPs, and assessment reports. 1.3 Good to Have Skills: • Understanding of Public Key Infrastructure (PKI) and identity encryption standards. • Strong conceptual knowledge of multi-cloud architectures (Azure/GCP). • Experience in conducting competitive analysis for technical security solutions. 1.4 Soft Skills: • Customer Service Passion: Outstanding customer service orientation with a proactive passion to serve and protect the enterprise. • Data Presentation: Proficiency in Microsoft Excel and other tools for advanced data slicing and reporting. • Flexibility: Readiness for on-call and weekend availability as needed during critical security incidents or transformation cutovers.

 

Skill Requirements

Endpoint & VM Tools: Trend DSM Certification, Microsoft MDE Certification, Qualys Certified Specialist. • Security Foundations: CompTIA Security+ (or equivalent like CISSP/CISM). • Cloud Platforms: Cloud certifications in Azure or GCP. • Process: ITIL Foundation, • OS Level: Windows and Linux OS related certifications.

Other Requirements

Endpoint & VM Tools: Trend DSM Certification, Microsoft MDE Certification, Qualys Certified Specialist. • Security Foundations: CompTIA Security+ (or equivalent like CISSP/CISM). • Cloud Platforms: Cloud certifications in Azure or GCP. • Process: ITIL Foundation, • OS Level: Windows and Linux OS related certifications.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.