Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Hyderabad, Telangana

Job Summary

 Job Description – Migration Coordinator (L3) Migration Services Location: Hyderabad / Bangalore Experience: 10–12 Years Role Summary The Migration Coordinator (L3) will be responsible for planning, coordinating, and governing infrastructure, application, cloud, security, and data centre migration activities across multiple workstreams. The role acts as the central point of coordination between technical teams, project managers, business stakeholders, vendors, and service owners to ensure successful migration delivery with minimal business disruption.

Key Responsibilities

: Roles and Responsibilities • Coordinate end-to-end migration activities across infrastructure, applications, cloud, network, security, and workplace technology domains. • Develop and maintain migration plans, schedules, cutover plans, dependency trackers, and migration governance documentation. • Collaborate with project managers, technical SMEs, service owners, and business stakeholders to ensure migration readiness and alignment. • Facilitate migration planning workshops, status reviews, risk assessments, and cutover meetings. • Track migration milestones, deliverables, dependencies, risks, and issues, ensuring timely escalation and resolution. • Manage migration runbooks, implementation schedules, rollback plans, and operational readiness checklists. • Coordinate testing, validation, business sign-off, and hypercare activities during migration programs. • Support migration governance by maintaining action trackers, decision logs, RAID registers, and reporting dashboards. • Ensure effective communication between migration teams, support organizations, vendors, and business stakeholders throughout the migration lifecycle. • Monitor migration progress and provide regular status reporting to leadership and governance forums. • Support post-migration stabilization activities and transition of services into BAU operations. • Drive continuous improvement initiatives to enhance migration delivery, governance, and operational effectiveness.

Skill Requirements

Mandatory Skills • Migration Coordination & Governance • Infrastructure & Application Migration • Project Coordination • Cutover Planning & Execution • Risk, Issue & Dependency Management • Stakeholder Management • Migration Runbooks & Documentation • Service Transition & Operational Readiness • Reporting & Governance Management • ServiceNow Preferred Skills • Cloud Migration (Azure / AWS) • Data Centre Migration • Application Migration • Migration Factory Methodologies • Power BI Reporting • PMO & Governance Experience

Other Requirements

 Certifications Mandatory • ITIL v4 Foundation Preferred • PMP • PRINCE2 Practitioner • Azure Fundamentals (AZ-900) • AWS Cloud Practitioner Soft Skills • Strong planning and coordination skills • Excellent stakeholder management and communication abilities • Strong organizational and governance mindset • Ability to manage multiple workstreams simultaneously • Strong analytical and problem-solving skills
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.