Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Noida, Uttar Pradesh
Job Summary
Job Summary : Security Incident Management Process Lead / Consultant Location: Noida
Key Responsibilities
Job Responsibilities : Experience: 10+ Years Function: Cyber Security | Security Operations | Governance Role Overview We are seeking an experienced Security Incident Management Process Lead / Consultant to own and drive the Security Incident Management (SIM) framework across the organization. The role will be responsible for governing the end-to-end incident response lifecycle, improving process maturity, ensuring compliance with security standards, and coordinating major incident response activities across multiple stakeholders. This aligns with established Security Incident Management process ownership, incident lifecycle governance, SLA management, and continuous improvement practices. [Security I...nt Process | PDF], [Service De...ement_V0.4 | Word], [Attachment...y Baseline | PDF] Key Responsibilities Own and govern the Security Incident Management process and associated playbooks. Lead incident classification, prioritization, escalation, and resolution governance. Coordinate Major Security Incidents and drive crisis management activities. Facilitate Root Cause Analysis (RCA), post-incident reviews, and lessons learned. Define and monitor incident response KPIs, SLAs, and compliance metrics. Drive process improvements, automation, and operational excellence initiatives. Collaborate with SOC, CERT/CSIRT, IT Operations, Risk, Compliance, Legal, and Business teams. Support audits, regulatory requirements, and security governance reporting.
Skill Requirements
Skill Requirement : Required Skills Security Incident Response & Management SOC Operations & Threat Management Major Incident & Crisis Management SIEM Platforms (Sentinel, Splunk, QRadar) Security Governance & Compliance ITIL Incident Management ServiceNow Security Incident Response (SIR) Root Cause Analysis (RCA) Process Improvement & Automation Executive Stakeholder Management Qualifications Bachelor\'s degree in Computer Science, Information Security, or related field. 10+ years of experience in Cyber Security, SOC, Incident Response, or Security Governance. Preferred certifications: CISSP, CISM, GCIH, ECIH, CRISC, ITIL, ISO 27001 Lead Auditor/Implementer.
Other Requirements
Other Requirement : Preferred Candidate Profile Strong experience managing enterprise-wide security incident processes. Proven ability to lead high-severity incident response and stakeholder communications. Excellent analytical, communication, and leadership skills. Experience in managed security services, large-scale SOC environments, or global cybersecurity operations.
Information at a Glance