Track Manager (Support & Operations)
Track Manager (Support & Operations)
Job Summary
HP Aruba NAC & ClearPass Solution (Certified Preferred) should have strong exposure in handling large enterprise network setup of HP Aruba ClearPass Management of the complete HP NAC solution such as refinement of policies, creation of policies, configuration optimization or any changes/modifications to be done for enforcing policies, etc Hands-on experience on ClearPass deployment.
• Solution Designing Good knowledge and hands-on experience on ClearPass Policy Manager and ClearPass Live Monitoring Posture policies, OnGuard,AD integration, Enforcement Policies Guest and BYOD solution TACACS migration System level configuration (like Clustering, licensing, device insight, certificate management, upgrade, downgrade, Reporting etc) Basic Switching & Routing knowledge.
• Define global standards, policies, and procedures relating to ClearPass Liaise with hardware vendors and business partners where required to resolve more challenging issues.
• Assist the support team to submit the RCA for any major issues within its SLA. Join P1/P2s and assist with the team to resolve any challenging issues with ClearPass Good Knowledge of ITIL framework ,Use ITIL standards around Incident, Problem and Change management to ensure proper processes are used to address and resolve issues and manage changes.
• Submit the RCA within its SLA for all P1/P2s. Undertakes routine and specialized tasks to report on the health of the network infrastructure as & when required. Inform about latest patches, OS/application versions, updates, signatures, etc. as and when released by the OEM and evaluating and applying the same as per their applicability Configuring automatic incremental and full backup of devices/solution including audit logs, policies, system configurations, user database, element database and any other parameters required to run the solution. Engineer should perform periodic restoration of the backup.
• Reviewing the Checklist Process and ensuring everyone follows the daily checklist, Changes in checklist and update Reviewing the Checklist Process and ensuring everyone follows the daily checklist, Review with L1 Team on checklist, Open Tickets , Internal discussion with L1 Team on RCA , Open Tickets, Compliance Checklist Open the TAC cases with OEM and follow up till closure , RCA Submissions SOP preparation & Timely update of SOP, Guide to L1 Team to follow the SOP.
• Sound Knowledge Proxy & Firewall are Preferred.
Key Responsibilities
HP Aruba NAC & ClearPass Solution (Certified Preferred) should have strong exposure in handling large enterprise network setup of HP Aruba ClearPass Management of the complete HP NAC solution such as refinement of policies, creation of policies, configuration optimization or any changes/modifications to be done for enforcing policies, etc Hands-on experience on ClearPass deployment.
• Solution Designing Good knowledge and hands-on experience on ClearPass Policy Manager and ClearPass Live Monitoring Posture policies, OnGuard,AD integration, Enforcement Policies Guest and BYOD solution TACACS migration System level configuration (like Clustering, licensing, device insight, certificate management, upgrade, downgrade, Reporting etc) Basic Switching & Routing knowledge.
• Define global standards, policies, and procedures relating to ClearPass Liaise with hardware vendors and business partners where required to resolve more challenging issues.
• Assist the support team to submit the RCA for any major issues within its SLA. Join P1/P2s and assist with the team to resolve any challenging issues with ClearPass Good Knowledge of ITIL framework ,Use ITIL standards around Incident, Problem and Change management to ensure proper processes are used to address and resolve issues and manage changes.
• Submit the RCA within its SLA for all P1/P2s. Undertakes routine and specialized tasks to report on the health of the network infrastructure as & when required. Inform about latest patches, OS/application versions, updates, signatures, etc. as and when released by the OEM and evaluating and applying the same as per their applicability Configuring automatic incremental and full backup of devices/solution including audit logs, policies, system configurations, user database, element database and any other parameters required to run the solution. Engineer should perform periodic restoration of the backup.
• Reviewing the Checklist Process and ensuring everyone follows the daily checklist, Changes in checklist and update Reviewing the Checklist Process and ensuring everyone follows the daily checklist, Review with L1 Team on checklist, Open Tickets , Internal discussion with L1 Team on RCA , Open Tickets, Compliance Checklist Open the TAC cases with OEM and follow up till closure , RCA Submissions SOP preparation & Timely update of SOP, Guide to L1 Team to follow the SOP.
• Sound Knowledge Proxy & Firewall are Preferred.