Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

O365 Technical Lead / Architect – L3.2

Role Summary

Own the architecture, governance, security strategy, and transformation roadmap for enterprise Office 365 services.

Key Responsibilities

  • Design enterprise Office 365 architecture and governance standards.
  • Lead cloud transformation and tenant consolidation projects.
  • Architect Exchange Online, Teams, SharePoint, OneDrive, and Identity solutions.
  • Develop security, compliance, and data protection strategies.
  • Design Zero Trust and Identity-driven security frameworks.
  • Lead tenant-to-tenant, hybrid, and cloud migration initiatives.
  • Drive automation, operational excellence, and service optimization programs.
  • Manage licensing strategy and cost optimization initiatives.
  • Conduct technical risk assessments and provide mitigation plans.
  • Participate in executive reviews and customer governance meetings.
  • Establish best practices, standards, and service roadmaps.
  • Mentor engineering and operations teams.

Technical Skills

  • Enterprise Office 365 Architecture
  • Exchange Online & Hybrid Design
  • Teams Enterprise Voice Architecture
  • Microsoft Purview
  • Microsoft Defender XDR
  • Entra ID Identity Governance
  • Advanced PowerShell & Automation
  • Microsoft Graph API
  • Security & Compliance Frameworks
  • Cloud Governance & Zero Trust

Experience

  • 10–15+ years of IT experience
  • 7+ years in Office 365 architecture, consulting, or technical leadership roles

Preferred Certifications

  • Microsoft 365 Enterprise Administrator Expert
  • Microsoft Cybersecurity Architect Expert
  • Microsoft Identity and Access Administrator Associate
  • Microsoft Information Protection Administrator Associate

Leadership Expectations

  • Service Ownership
  • Technical Governance
  • Customer & Executive Stakeholder Management
  • Solution Architecture Reviews
  • Innovation and Automation Leadership
  • Team Capability Development
  • Strategic Roadmap Planning
  • Risk and Compliance Management

 

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.