Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Chennai, Tamil Nadu

Job Summary

Operations Management for complex /large projects with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

  • Manage training data collection, validation, consolidation, and reporting across multiple Lines of Business (LoBs).
  • Develop and maintain MIS dashboards, scorecards, and executive reports.
  • Analyze learning metrics, certification progress, training completion, utilization, and capability development trends.
  • Partner with Business Units, CU/WU stakeholders, and training SPOCs for data validation and governance.
  • Generate monthly, quarterly, and annual leadership reviews and presentations.
  • Support training governance reviews, audits, and compliance reporting.
  • Create Power BI dashboards and visualization models for leadership insights.
  • Provide ad-hoc analytics and management reports to support strategic decisions.
  • Monitor KPI adherence and identify areas for process improvement and operational efficiency.
  • Ensure accuracy, consistency, and integrity of learning and capability development data

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.