Job Summary
Overview • Role – Storage SME (L3) • Experience Level - 8 - 12 Years • Job Location – Hyderabad / Bengaluru • Job Type – Full-Time • Support Model - 24x7 Operational Support & Project Engagements
Key Responsibilities
L3 Escalation Point: Serve as the final technical escalation point for complex storage incidents and problem management. • Storage Administration: Administer, monitor, and support enterprise storage platforms including NetApp, and Dell EMC. • SAN Management: Manage SAN infrastructure including Cisco MDS/Brocade switches, zoning, masking, and complex connectivity troubleshooting. • NAS Configurations: Configure and support NAS technologies such as CIFS, NFS, and general file services. • Lifecycle Management: Lead storage migrations, firmware upgrades, capacity expansion, and hardware lifecycle activities. • Disaster Recovery (DR): Implement and support DR solutions leveraging SnapMirror, SnapVault, and replication technologies. • Operational Excellence: Drive automation, continuous service improvement (CSI), and operational standards. • Cross-Functional Collaboration: Collaborate with infrastructure, cloud, backup, database, and application teams to ensure service reliability.
Skill Requirements
Must have Skills: Technical: • 8+ years of dedicated experience in Enterprise Storage Administration. • Deep technical expertise in NetApp ONTAP, and general SAN/NAS administration. • Hands-on experience configuring and zoning Cisco MDS and Brocade SAN Switches. • In-depth knowledge of Storage Protocols (Fibre Channel, NFS, CIFS). • Solid experience implementing disaster recovery workflows via storage-level replication (SnapMirror/SnapVault). • Familiarity working within structured ITIL-based operations using ServiceNow. Non-Technical • IT Service Management (ITSM): Deep practical knowledge of ITIL frameworks, specifically managing Incident, Change, and Problem Management workflows within ServiceNow. • Vendor Management: Experience collaborating directly with OEM support (NetApp, Dell EMC, Cisco) to drive hardware replacements, firmware bugs, and advanced troubleshooting. • Technical Documentation: Ability to write and maintain clear standard operating procedures (SOPs), technical runbooks, and detailed Root Cause Analysis (RCA) reports. • Stakeholder Management: Strong ability to interact with global client stakeholders (like Reckitt), manage expectations during outages, and translate complex storage issues into business impacts. • SLA & Delivery Ownership: Proven track record of adhering to strict Service Level Agreements (SLAs) for enterprise-tier storage environments.
Other Requirements
Good to Have Skills: • Scripting and automation knowledge using PowerShell or Python to automate provisioning and volume metrics. • Familiarity with hybrid cloud environments and exposure to cloud storage services (Azure/AWS). • Experience mentoring junior (L1/L2) engineers and drafting technical runbooks. 1.4 Soft Skills: • Crisis Management: Ability to remain calm, focused, and decisive during high-pressure P1/P0 incidents (e.g., storage fabric outages or data corruption risks). • Analytical Thinking: Exceptional problem-solving skills to dissect complex, multi-layered storage and network bottlenecks. • Cross-Functional Collaboration: A strong team-oriented mindset to work seamlessly across siloed application, database, backup, and cloud teams. • Proactive Autonomy: Highly self-motivated with a proven ability to work independently and take end-to-end ownership of critical storage services. • Technical Mentorship: A coaching-oriented approach to guide, support, and upskill L1/L2 engineering teams. 1.5 Certifications: • Highly Desirable: NetApp Certified Hybrid Cloud Administrator / NetApp Certified Data Administrator (NCDA). • Preferred: Cisco Certified Network Professional (CCNP) Storage, Brocade Certified Fabric Administrator, or ITIL Foundation v4.