Track Manager (Support & Operations)
India
Apply now
Job Description
Track Manager (Support & Operations)
Hyderabad, Telangana

Job Summary

Role – Azure & GCP Cloud Engineer SME (L3) – Landing Zone Management • Experience Level - 8 - 12 Years • 8+ years of IT experience • 5+ years in Cloud Engineering / Platform Engineering • 3+ years hands-on Landing Zone design and governance • Experience supporting enterprise-scale cloud environments • Job Location – Hyderabad / Bengaluru • Job Type – Full-Time • Support Model - 24x7 Operational Support & Project Engagements

Key Responsibilities

Key Responsibilities: Landing Zone Management • Design and maintain enterprise landing zones for Azure. • Establish subscription hierarchy, RBAC, IAM, tagging, policies, and guardrails. • Maintain landing zone standards and governance frameworks. • Enable secure onboarding of applications and workloads into cloud platforms. Cloud Platform Engineering • Deploy and manage IaaS and PaaS services. • Implement Infrastructure as Code (Terraform/Bicep/CloudFormation). • Automate provisioning and lifecycle management activities. • Manage cloud networking, DNS, routing, firewall, and connectivity services. Security & Compliance • Implement cloud security controls and policies. • Ensure compliance through policy enforcement and automated scans. • Support identity and access management controls. • Drive remediation of compliance and security findings. Operations & Reliability • Act as L3 escalation for cloud platform issues. • Perform root cause analysis and problem management. • Define SLOs/SLIs and reliability standards. • Support backup, disaster recovery, and resiliency testing.

Skill Requirements

Must have Skills: Technical: • Multi-Cloud Expertise: Proven experience managing large-scale Azure and GCP environments. • Infrastructure as Code (IaC): Expert-level proficiency with Terraform for multi-cloud provisioning. • Containerization: Hands-on experience with Kubernetes, including Azure Kubernetes Service (AKS) and Google Kubernetes Engine (GKE). • DevOps & CI/CD: Deep knowledge of Azure DevOps for managing repos and building pipelines. • Cloud Networking: Strong understanding of hybrid networking, including SDWAN, DNS, and cloud firewalls. • Databases: Familiarity with managing and monitoring various database systems (e.g., MSSQL, PostgreSQL, Oracle). • Virtualization: Experience with VMware and on-premise datacenter environments. • Security: Strong understanding of DevSecOps principles and implementing security in CI/CD pipelines. Non-Technical: • L3 Incident & Escalation Management: Ability to lead high-pressure troubleshooting bridges, coordinate cross-functional teams during critical (P1/P0) outages, and quickly restore services. • Root Cause Analysis (RCA) & Problem Solving: Proficiency in executing structured RCAs, defining long-term preventive actions, and writing clean post-incident reports. • Cross-Functional Collaboration: Strong consultative skills to guide and securely onboard business application teams into the landing zone without compromising compliance. • Operational Dependability (24x7 Support): Strong adaptability and readiness to support a 24x7 operational model, including on-call escalations and project deliverables. • Governance Documentation: Ability to draft clear, enterprise-grade cloud governance frameworks, standard operating procedures (SOPs), and operational runbooks for L1/L2 teams.

Other Requirements

Good to Have Skills: Technical • Automation Scripting: Proficiency in PowerShell, Python, or Bash. • Configuration Management: Experience with Ansible. • Monitoring Tools: Experience with Splunk, SolarWinds, or Apptio. • FinOps: Knowledge of cloud cost management and optimization. Non-Technical • ITIL: Knowledge of Incident, Change, and Problem Management workflows. • Agile: Experience working in Agile/Scrum environments (Jira/Azure Boards). • Mentorship: Coaching and upskilling L1/L2 engineering teams. 1.4 Soft Skills: • Crisis Management: Ability to lead troubleshooting during high-pressure P1 incidents in a 24x7 environment. • Problem Solving: Exceptional analytical skills to perform structured Root Cause Analysis (RCA). • Collaboration: Ability to work effectively with development, security, and network teams. • Mentorship: Experience coaching and upskilling L1/L2 engineers. 1.5 Certifications: Good to have: Professional-level certifications such as Azure Solutions Architect Expert or Google Pro
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.