Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Lucknow, Uttar Pradesh
Job Summary
Active Directory L3 Engineer
Job Title
Active Directory L3 Engineer / Senior AD Infrastructure Engineer
Experience
5+ years of experience in Active Directory Administration and Windows Infrastructure Management.
Job Summary
The Active Directory L3 Engineer is responsible for the design, administration, troubleshooting, optimization, and security of the organization's Active Directory infrastructure. The role involves handling complex incidents, root cause analysis, implementing AD solutions, and providing technical leadership for AD-related projects.
Key Responsibilities
Active Directory Administration
- Manage and maintain Active Directory forests, domains, sites, trusts, and organizational units (OUs).
- Perform AD health checks and capacity planning.
- Manage Group Policy Objects (GPOs) and troubleshoot policy-related issues.
- Implement AD security best practices and compliance requirements.
Identity & Access Management
- Manage user accounts, service accounts, groups, and permissions.
- Support privileged access management and role-based access controls.
- Integrate Active Directory with enterprise applications.
Troubleshooting & Incident Management
- Resolve complex L3 incidents related to:
- Active Directory
- DNS
- DHCP
- Replication
- Authentication (Kerberos, NTLM)
- Group Policies
- Conduct root cause analysis (RCA) and implement preventive measures.
Infrastructure & Security
- Implement and maintain:
- Active Directory Domain Services (AD DS)
- Azure AD / Microsoft Entra ID
- Azure AD Connect
- Active Directory Federation Services (ADFS)
- Monitor security vulnerabilities and implement remediation.
- Support identity synchronization and hybrid identity environments.
Automation & Scripting
- Develop and maintain automation scripts using:
- PowerShell
- Windows Administration tools
- Automate provisioning, reporting, and health checks.
Project Support
- Participate in migration and transformation projects.
- Support AD domain consolidation and upgrade activities.
- Provide technical documentation and knowledge transfer.
Required Technical Skills
Core Skills
- Active Directory Domain Services (AD DS)
- Group Policy Management
- DNS & DHCP Administration
- Active Directory Replication
- FSMO Roles Management
- Sites and Services Configuration
- Active Directory Security Hardening
Microsoft Technologies
- Windows Server 2016/2019/2022
- Microsoft Entra ID (Azure AD)
- Azure AD Connect
- ADFS
- Windows Clustering (preferred)
Scripting
- PowerShell
- VBScript (optional)
Tools
- AD Administrative Center
- Group Policy Management Console (GPMC)
- DNS Manager
- Event Viewer
- Microsoft Identity Management tools
Required Qualifications
- Bachelor's degree in Computer Science, IT, or related field.
- 5+ years of experience in Active Directory and Windows Server Administration.
- Strong understanding of authentication protocols (Kerberos, NTLM, LDAP).
- Experience in hybrid identity management environments.
Preferred Certifications
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Azure Administrator Associate
- MCSE (Legacy certifications are an advantage)
Soft Skills
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management.
- Ability to handle critical incidents and major outages.
- Documentation and process improvement mindset.
Key Performance Indicators (KPIs)
- Incident Resolution SLA Compliance
- AD Infrastructure Availability
- Security Compliance Adherence
- Automation and Operational Efficiency Improvements
- Successful Project Deliveries
This JD is suitable for Senior Analyst / L3 Active Directory Support Engineer, Windows Infrastructure Engineer, or Identity & Access Management Engineer roles.
Key Responsibilities
Active Directory L3 Engineer
Job Title
Active Directory L3 Engineer / Senior AD Infrastructure Engineer
Experience
5+ years of experience in Active Directory Administration and Windows Infrastructure Management.
Job Summary
The Active Directory L3 Engineer is responsible for the design, administration, troubleshooting, optimization, and security of the organization's Active Directory infrastructure. The role involves handling complex incidents, root cause analysis, implementing AD solutions, and providing technical leadership for AD-related projects.
Key Responsibilities
Active Directory Administration
- Manage and maintain Active Directory forests, domains, sites, trusts, and organizational units (OUs).
- Perform AD health checks and capacity planning.
- Manage Group Policy Objects (GPOs) and troubleshoot policy-related issues.
- Implement AD security best practices and compliance requirements.
Identity & Access Management
- Manage user accounts, service accounts, groups, and permissions.
- Support privileged access management and role-based access controls.
- Integrate Active Directory with enterprise applications.
Troubleshooting & Incident Management
- Resolve complex L3 incidents related to:
- Active Directory
- DNS
- DHCP
- Replication
- Authentication (Kerberos, NTLM)
- Group Policies
- Conduct root cause analysis (RCA) and implement preventive measures.
Infrastructure & Security
- Implement and maintain:
- Active Directory Domain Services (AD DS)
- Azure AD / Microsoft Entra ID
- Azure AD Connect
- Active Directory Federation Services (ADFS)
- Monitor security vulnerabilities and implement remediation.
- Support identity synchronization and hybrid identity environments.
Automation & Scripting
- Develop and maintain automation scripts using:
- PowerShell
- Windows Administration tools
- Automate provisioning, reporting, and health checks.
Project Support
- Participate in migration and transformation projects.
- Support AD domain consolidation and upgrade activities.
- Provide technical documentation and knowledge transfer.
Required Technical Skills
Core Skills
- Active Directory Domain Services (AD DS)
- Group Policy Management
- DNS & DHCP Administration
- Active Directory Replication
- FSMO Roles Management
- Sites and Services Configuration
- Active Directory Security Hardening
Microsoft Technologies
- Windows Server 2016/2019/2022
- Microsoft Entra ID (Azure AD)
- Azure AD Connect
- ADFS
- Windows Clustering (preferred)
Scripting
- PowerShell
- VBScript (optional)
Tools
- AD Administrative Center
- Group Policy Management Console (GPMC)
- DNS Manager
- Event Viewer
- Microsoft Identity Management tools
Required Qualifications
- Bachelor's degree in Computer Science, IT, or related field.
- 5+ years of experience in Active Directory and Windows Server Administration.
- Strong understanding of authentication protocols (Kerberos, NTLM, LDAP).
- Experience in hybrid identity management environments.
Preferred Certifications
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Azure Administrator Associate
- MCSE (Legacy certifications are an advantage)
Soft Skills
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management.
- Ability to handle critical incidents and major outages.
- Documentation and process improvement mindset.
Key Performance Indicators (KPIs)
- Incident Resolution SLA Compliance
- AD Infrastructure Availability
- Security Compliance Adherence
- Automation and Operational Efficiency Improvements
- Successful Project Deliveries
This JD is suitable for Senior Analyst / L3 Active Directory Support Engineer, Windows Infrastructure Engineer, or Identity & Access Management Engineer roles.
Skill Requirements
Active Directory L3 Engineer
Job Title
Active Directory L3 Engineer / Senior AD Infrastructure Engineer
Experience
5+ years of experience in Active Directory Administration and Windows Infrastructure Management.
Job Summary
The Active Directory L3 Engineer is responsible for the design, administration, troubleshooting, optimization, and security of the organization's Active Directory infrastructure. The role involves handling complex incidents, root cause analysis, implementing AD solutions, and providing technical leadership for AD-related projects.
Key Responsibilities
Active Directory Administration
- Manage and maintain Active Directory forests, domains, sites, trusts, and organizational units (OUs).
- Perform AD health checks and capacity planning.
- Manage Group Policy Objects (GPOs) and troubleshoot policy-related issues.
- Implement AD security best practices and compliance requirements.
Identity & Access Management
- Manage user accounts, service accounts, groups, and permissions.
- Support privileged access management and role-based access controls.
- Integrate Active Directory with enterprise applications.
Troubleshooting & Incident Management
- Resolve complex L3 incidents related to:
- Active Directory
- DNS
- DHCP
- Replication
- Authentication (Kerberos, NTLM)
- Group Policies
- Conduct root cause analysis (RCA) and implement preventive measures.
Infrastructure & Security
- Implement and maintain:
- Active Directory Domain Services (AD DS)
- Azure AD / Microsoft Entra ID
- Azure AD Connect
- Active Directory Federation Services (ADFS)
- Monitor security vulnerabilities and implement remediation.
- Support identity synchronization and hybrid identity environments.
Automation & Scripting
- Develop and maintain automation scripts using:
- PowerShell
- Windows Administration tools
- Automate provisioning, reporting, and health checks.
Project Support
- Participate in migration and transformation projects.
- Support AD domain consolidation and upgrade activities.
- Provide technical documentation and knowledge transfer.
Required Technical Skills
Core Skills
- Active Directory Domain Services (AD DS)
- Group Policy Management
- DNS & DHCP Administration
- Active Directory Replication
- FSMO Roles Management
- Sites and Services Configuration
- Active Directory Security Hardening
Microsoft Technologies
- Windows Server 2016/2019/2022
- Microsoft Entra ID (Azure AD)
- Azure AD Connect
- ADFS
- Windows Clustering (preferred)
Scripting
- PowerShell
- VBScript (optional)
Tools
- AD Administrative Center
- Group Policy Management Console (GPMC)
- DNS Manager
- Event Viewer
- Microsoft Identity Management tools
Required Qualifications
- Bachelor's degree in Computer Science, IT, or related field.
- 5+ years of experience in Active Directory and Windows Server Administration.
- Strong understanding of authentication protocols (Kerberos, NTLM, LDAP).
- Experience in hybrid identity management environments.
Preferred Certifications
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Azure Administrator Associate
- MCSE (Legacy certifications are an advantage)
Soft Skills
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management.
- Ability to handle critical incidents and major outages.
- Documentation and process improvement mindset.
Key Performance Indicators (KPIs)
- Incident Resolution SLA Compliance
- AD Infrastructure Availability
- Security Compliance Adherence
- Automation and Operational Efficiency Improvements
- Successful Project Deliveries
This JD is suitable for Senior Analyst / L3 Active Directory Support Engineer, Windows Infrastructure Engineer, or Identity & Access Management Engineer roles.
Other Requirements
Active Directory L3 Engineer
Job Title
Active Directory L3 Engineer / Senior AD Infrastructure Engineer
Experience
5+ years of experience in Active Directory Administration and Windows Infrastructure Management.
Job Summary
The Active Directory L3 Engineer is responsible for the design, administration, troubleshooting, optimization, and security of the organization's Active Directory infrastructure. The role involves handling complex incidents, root cause analysis, implementing AD solutions, and providing technical leadership for AD-related projects.
Key Responsibilities
Active Directory Administration
- Manage and maintain Active Directory forests, domains, sites, trusts, and organizational units (OUs).
- Perform AD health checks and capacity planning.
- Manage Group Policy Objects (GPOs) and troubleshoot policy-related issues.
- Implement AD security best practices and compliance requirements.
Identity & Access Management
- Manage user accounts, service accounts, groups, and permissions.
- Support privileged access management and role-based access controls.
- Integrate Active Directory with enterprise applications.
Troubleshooting & Incident Management
- Resolve complex L3 incidents related to:
- Active Directory
- DNS
- DHCP
- Replication
- Authentication (Kerberos, NTLM)
- Group Policies
- Conduct root cause analysis (RCA) and implement preventive measures.
Infrastructure & Security
- Implement and maintain:
- Active Directory Domain Services (AD DS)
- Azure AD / Microsoft Entra ID
- Azure AD Connect
- Active Directory Federation Services (ADFS)
- Monitor security vulnerabilities and implement remediation.
- Support identity synchronization and hybrid identity environments.
Automation & Scripting
- Develop and maintain automation scripts using:
- PowerShell
- Windows Administration tools
- Automate provisioning, reporting, and health checks.
Project Support
- Participate in migration and transformation projects.
- Support AD domain consolidation and upgrade activities.
- Provide technical documentation and knowledge transfer.
Required Technical Skills
Core Skills
- Active Directory Domain Services (AD DS)
- Group Policy Management
- DNS & DHCP Administration
- Active Directory Replication
- FSMO Roles Management
- Sites and Services Configuration
- Active Directory Security Hardening
Microsoft Technologies
- Windows Server 2016/2019/2022
- Microsoft Entra ID (Azure AD)
- Azure AD Connect
- ADFS
- Windows Clustering (preferred)
Scripting
- PowerShell
- VBScript (optional)
Tools
- AD Administrative Center
- Group Policy Management Console (GPMC)
- DNS Manager
- Event Viewer
- Microsoft Identity Management tools
Required Qualifications
- Bachelor's degree in Computer Science, IT, or related field.
- 5+ years of experience in Active Directory and Windows Server Administration.
- Strong understanding of authentication protocols (Kerberos, NTLM, LDAP).
- Experience in hybrid identity management environments.
Preferred Certifications
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Azure Administrator Associate
- MCSE (Legacy certifications are an advantage)
Soft Skills
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management.
- Ability to handle critical incidents and major outages.
- Documentation and process improvement mindset.
Key Performance Indicators (KPIs)
- Incident Resolution SLA Compliance
- AD Infrastructure Availability
- Security Compliance Adherence
- Automation and Operational Efficiency Improvements
- Successful Project Deliveries
This JD is suitable for Senior Analyst / L3 Active Directory Support Engineer, Windows Infrastructure Engineer, or Identity & Access Management Engineer roles.
Information at a Glance