Track Manager (Support & Operations)
Poland
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Job Description
Track Manager (Support & Operations)
Kraków, Małopolskie

Job Summary

Operations Management for complex /large projects with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

Job Description:-Responsibilities:Ensuring DORA compliance in 99 MR/MEAG/ERGO Legal Entities by using the agreed processes and approach for the DORA implementationSupporting the implementation of 46 recommendations in 99 LEs, incl. network security design preparationSkills:Deep understanding of DORA requirements (incl. DORA deliverables and controls prepared by IRM)Understanding LEs’ local security landscapeUnderstanding of central solutions/ technology (MR & ITERGO)Strong focus on achieving the goals of the DORA ProgramGood communication skills, incl. English C1/C2Delivering tasks within agreed deadlinesKey tasks:Advising LEs about IT/IT-Sec topicsResponding to questions related to the technical topics addressed by LEsAttending the Solution Panel sessions and proposing solutions that can be used by centrally-funded projects to close the DORA gaps (based on current LEs’ IT/IT-Sec landscape)Local solutions analysis/proposal for gaps closure per AffiliateRemote/onsite workshops & meetings with AffiliatesSupporting gaps identification per Affiliate (based on the Questionnaire)Assessment of the already existing solutions in LEs to confirm whether they can be used to close the DORA gapsGroup Solutions mapping to DORA requirementsInitial evidence verification, incl. alignment with 2nd LOD and 2nd OpinionSupporting DORA Portfolio projects with expertise knowledge, verification of scope and progressPreparing documentation

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.