Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Hyderabad, Telangana

Job Summary

Network – SD-WAN Router Management L3 Experience: 9–12 years Location: Hyderabad/Bengaluru Support model: 24x7 rotational support

Key Responsibilities

Key responsibilities Lead Sev-1/Sev-2 restoration for multi-region SD-WAN, routing, overlay/control-plane, carrier, cloud and application-path failures. Own design and optimisation of underlay/overlay, routing policy, high availability, path selection, segmentation, QoS, internet/MPLS strategy and cloud connectivity. Review and approve HLD/LLD, templates, policy changes, migration plans, BOMs, capacity models, DR/failover tests and rollback strategies. Lead SD-WAN integration with Azure, ExpressRoute/VPN, hub-and-spoke networks, firewalls/SASE, DNS/IPAM and Azure Local environments. Provide technical leadership for Amsterdam/Slough migration, colocation changes and workload cutovers, including route, firewall, DNS, application-port and user-path validation. Establish NRE/SRE controls for availability, latency, loss, jitter, error budgets, failure-domain testing, capacity forecasting and ISP performance management. Define safe automation policy envelopes for failover validation, dynamic traffic steering, drift remediation, carrier workflow initiation and closed-loop recovery. Design end-to-end observability using SD-WAN platforms, SolarWinds, Datadog and ServiceNow ITOM; enable cross-domain correlation with applications, cloud and user experience. Conduct architectural RCA, vendor/OEM escalation, lifecycle planning, technical-debt reduction and service improvement governance. Lead API/IaC automation using Python, Ansible, Terraform and Git controls; mentor L1/L2 and develop reusable engineering standards.

Skill Requirements

Technical skills: Expert BGP/OSPF, VPN, VRF, QoS, application routing, SD-WAN policy and controller architecture; Aruba EdgeConnect/Silver Peak, Cisco SD-WAN/Meraki or equivalent; Azure networking; SASE/security integration; observability; automation and infrastructure-as-code. Preferred certifications: Cisco CCIE Enterprise Infrastructure or CCNP Enterprise; advanced vendor SD-WAN certification; Microsoft Azure Network Engineer Associate; network automation credential; ITIL Foundation or Managing Professional. Key deliverables and measures: Service availability/SLOs, major-incident performance, design quality, failover assurance, carrier optimisation, automation safety, capacity readiness and incident/toil reduction. Behavioural expectations: Strategic and hands-on technical leadership, decisive incident command, stakeholder influence, risk management and strong architecture documentation.

Other Requirements

Network – SD-WAN Router Management L3 \\\\r\\\\n\\\\r\\\\nExperience: 9–12 years \\\\r\\\\n\\\\r\\\\nLocation: Hyderabad/Bengaluru \\\\r\\\\n\\\\r\\\\nSupport model: 24x7 rotational support \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nKey responsibilities \\\\r\\\\n\\\\r\\\\nLead Sev-1/Sev-2 restoration for multi-region SD-WAN, routing, overlay/control-plane, carrier, cloud and application-path failures. \\\\r\\\\n\\\\r\\\\nOwn design and optimisation of underlay/overlay, routing policy, high availability, path selection, segmentation, QoS, internet/MPLS strategy and cloud connectivity. \\\\r\\\\n\\\\r\\\\nReview and approve HLD/LLD, templates, policy changes, migration plans, BOMs, capacity models, DR/failover tests and rollback strategies. \\\\r\\\\n\\\\r\\\\nLead SD-WAN integration with Azure, ExpressRoute/VPN, hub-and-spoke networks, firewalls/SASE, DNS/IPAM and Azure Local environments. \\\\r\\\\n\\\\r\\\\nProvide technical leadership for Amsterdam/Slough migration, colocation changes and workload cutovers, including route, firewall, DNS, application-port and user-path validation. \\\\r\\\\n\\\\r\\\\nEstablish NRE/SRE controls for availability, latency, loss, jitter, error budgets, failure-domain testing, capacity forecasting and ISP performance management. \\\\r\\\\n\\\\r\\\\nDefine safe automation policy envelopes for failover validation, dynamic traffic steering, drift remediation, carrier workflow initiation and closed-loop recovery. \\\\r\\\\n\\\\r\\\\nDesign end-to-end observability using SD-WAN platforms, SolarWinds, Datadog and ServiceNow ITOM; enable cross-domain correlation with applications, cloud and user experience. \\\\r\\\\n\\\\r\\\\nConduct architectural RCA, vendor/OEM escalation, lifecycle planning, technical-debt reduction and service improvement governance. \\\\r\\\\n\\\\r\\\\nLead API/IaC automation using Python, Ansible, Terraform and Git controls; mentor L1/L2 and develop reusable engineering standards. \\\\r\\\\n\\\\r\\\\nTechnical skills: Expert BGP/OSPF, VPN, VRF, QoS, application routing, SD-WAN policy and controller architecture; Aruba EdgeConnect/Silver Peak, Cisco SD-WAN/Meraki or equivalent; Azure networking; SASE/security integration; observability; automation and infrastructure-as-code. \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nPreferred certifications: Cisco CCIE Enterprise Infrastructure or CCNP Enterprise; advanced vendor SD-WAN certification; Microsoft Azure Network Engineer Associate; network automation credential; ITIL Foundation or Managing Professional. \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nKey deliverables and measures: Service availability/SLOs, major-incident performance, design quality, failover assurance, carrier optimisation, automation safety, capacity readiness and incident/toil reduction. \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nBehavioural expectations: Strategic and hands-on technical leadership, decisive incident command, stakeholder influence, risk management and strong architecture documentation.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.