Track Manager (Support & Operations)
Australia
Apply now
Job Description
Track Manager (Support & Operations)
Melbourne City, Victoria

Job Summary

Mobility Lead

 

Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.
Key Responsibilities:
MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD

 

Key Responsibilities

Mobility Lead

 

Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.
Key Responsibilities:
MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD

 

Skill Requirements

Mobility Lead

 

Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.
Key Responsibilities:
MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD

 

Other Requirements

Mobility Lead

 

Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.
Key Responsibilities:
MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD

 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.