Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Noida, Uttar Pradesh

Job Summary

We are seeking a highly skilled Google Cloud Engineer with strong expertise in Google Cloud Platform (GCP) and hands-on experience in either AWS and/or Microsoft Azure. The role is responsible for providing Tier 2 Platform Operations and Advanced Technical Support across multi-cloud environments, ensuring operational stability, security, performance, resilience, automation, and cost optimization of cloud infrastructure and platform services. 

The engineer will support GIC's enterprise-scale cloud landscape covering Landing Zones, IaaS, PaaS, Cloud Networking, Backup & Disaster Recovery, FinOps, Security Compliance, and Lifecycle Management, while coordinating with hyperscaler support teams for advanced issue resolution. 

Key Responsibilities

Multi-Cloud Platform Operations 

Provide operational support for cloud services across: 

Google Cloud Platform (GCP) 

Amazon Web Services (AWS) 

Microsoft Azure 

Perform advanced diagnosis and resolution of cloud infrastructure incidents escalated from teams. 

Troubleshoot complex issues involving: 

Compute 

Network 

Storage 

Identity & Access Management 

Cloud-native services 

Platform-as-a-Service offerings 

Support cloud resource provisioning, reconfiguration, scaling, and controlled decommissioning activities. 

Skill Requirements

Google Cloud Platform 

Google Compute Engine (GCE) 

Google Cloud Networking 

Cloud Storage 

Cloud SQL 

Load Balancing 

IAM 

Shared VPC 

Cloud Monitoring 

Cloud Logging 

Organization Policies 

Cloud Backup & Disaster Recovery 

AWS 

EC2 

VPC 

Transit Gateway 

Direct Connect 

Route Tables 

ALB/NLB 

EBS 

AWS Backup 

Security Groups 

IAM 

Microsoft Azure 

Azure Virtual Machines 

Azure Networking 

Azure Backup 

Azure Policy 

Azure Monitor 

Managed Disks 

Azure SQL 

Resource Governance 

Operating Systems 

Windows Server 

Red Hat Enterprise Linux 

CentOS 

Ubuntu Linux 

Automation & IaC 

Terraform 

Ansible 

PowerShell 

Python 

Shell Scripting 

Azure Bicep 

CloudFormation 

 

Certifications (Preferred) 

Google Professional Cloud Engineer 

Google Associate Cloud Engineer 

AWS Solutions Architect Associate/Professional 

Microsoft Azure Administrator (AZ-104) 

Azure Solutions Architect Expert 

FinOps Certified Practitioner 

ITIL Foundation 

 

Key Competencies 

Multi-Cloud Operations 

Cloud Networking 

Incident Management 

Change Management 

Automation Engineering 

FinOps 

Disaster Recovery 

Capacity Planning 

Performance Optimization 

Problem Solving 

Stakeholder Management 

Vendor Coordination 

Technical Documentation 

Operational Excellence 

Other Requirements

Manage and support:  Google Compute Engine (GCE)  Virtual Private Cloud (VPC)  Cloud Storage  Cloud SQL  Cloud Load Balancers  Cloud Armor  Cloud DNS  Cloud Monitoring and Logging  Manage the complete GCE lifecycle:  Provisioning  Configuration  Scaling  Patching  Migration  Recovery  Decommissioning  Monitor and maintain GCP Landing Zone governance controls.  Implement and support:  Organization Policies  IAM controls  Shared VPC  Resource Hierarchy  Network Segmentation  Multi-Cloud Infrastructure Management  AWS  EC2 administration  VPC and Transit Gateway management  Route Tables and Network Paths  Site-to-Site VPN  Direct Connect monitoring  EBS management  AMI creation and recovery  Security Group and NACL administration  AWS Backup and Snapshot management  Azure  Azure Virtual Machines  Virtual Networks  Azure Firewall  Azure Backup  Azure Managed Disks  Azure SQL  Azure Policy Management  Subscription Governance  GCP  GCE Operations  VPC Network Administration  Interconnect and VPN support  Cloud Backup Services  Cross-region replication  Network Security Policies  Cloud Network Management  Monitor hybrid cloud connectivity and network performance.  Manage:  VPCs  Subnets  Route Tables  Peering Connections  VPN Connectivity  Direct Connectivity Services  Support load balancer operations:  AWS ALB/NLB  Azure Load Balancer  Google Cloud Load Balancing  Troubleshoot:  Routing issues  DNS issues  Connectivity failures  Latency and performance bottlenecks  Participate in cloud network modernization initiatives.  Backup, Recovery & Disaster Recovery  Manage cloud backup solutions:  AWS Backup  Azure Backup  Google Cloud Backup  Perform:  Backup validation  Recovery testing  Restore operations  Cross-region recovery testing  Support:  EBS Snapshot Recovery  Azure VM Restoration  GCE Recovery Operations  Database Recovery Processes  Ensure compliance with backup retention and recovery policies.  Participate in disaster recovery planning, t

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.