Track Manager (Tools & Automation)
Mexico
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Job Description
Track Manager (Tools & Automation)
Guadalajara, Jalisco

Job Summary

  • Minimum 5 years’ experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.
  • Must have worked on Web Services Integration (SOAP, REST)
  • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisionsx
  • ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
  • Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.
  • System/Process Automation (Orchestration) experience
  • Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
  • Excellent communication skills
  • Understanding of ITIL framework.

Key Responsibilities

  • Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
  • Obtain and analyze business requirements and document technical solutions
  • Develop, design and rollout new application modules, workflows and catalog requests
  • Research new functionality and recommend solutions that deliver customer value
  • Provide escalated support on technical issues to team members who are working service now implementations

Skill Requirements

  • Design and delivery of complex technical solutions based on the ServiceNow platform
  • Leadership skills in technical initiatives
  • Generating detailed documentation
  • Communications that clearly articulate solutions and the ability to perform demonstrations.

Other Requirements

    • Experience implementing systems using the Agile/Scrum methodology
    • Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
    • ITIL certification is a plus
    • ServiceNow certifications such as CSA, CIS and CAD are must.
    • Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.