Track Manager (Tools & Automation)
India
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Job Description
Track Manager (Tools & Automation)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships. SLA Compliance & Monitoring: Ensuring services align with contractual obligations, monitoring performance metrics, and reporting on KPIs. Service Excellence & Improvement: Identifying areas to improve service quality, efficiency, and customer experience. Operational Management: Overseeing day-to-day service delivery, managing budgets, and handling resource allocation. Incident & Escalation Management: Resolving complex, high-priority issues and managing customer escalations. Team Leadership: Mentoring and guiding technical or support teams to meet deadlines and quality standards. Leadership & Communication: Strong interpersonal skills for stakeholder management. Technical Knowledge: Understanding IT infrastructure, ITIL frameworks, and data analysis. Problem-Solving: Ability to troubleshoot and handle critical incidents

Key Responsibilities

 Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships. SLA Compliance & Monitoring: Ensuring services align with contractual obligations, monitoring performance metrics, and reporting on KPIs. Service Excellence & Improvement: Identifying areas to improve service quality, efficiency, and customer experience. Operational Management: Overseeing day-to-day service delivery, managing budgets, and handling resource allocation. Incident & Escalation Management: Resolving complex, high-priority issues and managing customer escalations. Team Leadership: Mentoring and guiding technical or support teams to meet deadlines and quality standards. Leadership & Communication: Strong interpersonal skills for stakeholder management. Technical Knowledge: Understanding IT infrastructure, ITIL frameworks, and data analysis. Problem-Solving: Ability to troubleshoot and handle critical incidents.

Skill Requirements

Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships. SLA Compliance & Monitoring: Ensuring services align with contractual obligations, monitoring performance metrics, and reporting on KPIs. Service Excellence & Improvement: Identifying areas to improve service quality, efficiency, and customer experience. Operational Management: Overseeing day-to-day service delivery, managing budgets, and handling resource allocation. Incident & Escalation Management: Resolving complex, high-priority issues and managing customer escalations. Team Leadership: Mentoring and guiding technical or support teams to meet deadlines and quality standards. Leadership & Communication: Strong interpersonal skills for stakeholder management. Technical Knowledge: Understanding IT infrastructure, ITIL frameworks, and data analysis. Problem-Solving: Ability to troubleshoot and handle critical incidents.

Other Requirements

Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships. SLA Compliance & Monitoring: Ensuring services align with contractual obligations, monitoring performance metrics, and reporting on KPIs. Service Excellence & Improvement: Identifying areas to improve service quality, efficiency, and customer experience. Operational Management: Overseeing day-to-day service delivery, managing budgets, and handling resource allocation. Incident & Escalation Management: Resolving complex, high-priority issues and managing customer escalations. Team Leadership: Mentoring and guiding technical or support teams to meet deadlines and quality standards. Leadership & Communication: Strong interpersonal skills for stakeholder management. Technical Knowledge: Understanding IT infrastructure, ITIL frameworks, and data analysis. Problem-Solving: Ability to troubleshoot and handle critical incidents.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.