Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

7 to 11 years of experience in deployment & implementation of Privileged Identity Management using CyberArk solution for large scale customers across various industry verticalsPlay active role in the execution of the project and demonstrate strong technical leadership  Have a strong knowledge of the CyberArk privileged account security suite – CyberArkversion 7.x, 8.x, 9.x and 10.x.Experience in the use of CyberArk PACLI to automate tasks related to user and safe management.Good understating of CyberArk CorePAS components: Vault, PVWA, CPM, PSM, PTA., etc.Lead privileged account onboarding (Windows, Unix/Linux, Databases, Network & Application accounts).Capture detailed requirements for the CyberArk solution based on input from platform owners, eco-system owners, the target architecture and high-level requirements.Design and Architecture of the overall CyberArk implementation.Configure & customize PSM connectors, CPM plugins, platforms, and session policies.Develop automation using REST APIs, PowerShell, Python, Java for onboarding, reporting, and integrations.Performing compliance checks on CyberArk for IT security safes and to Provide alerts and reports appropriately. Investigate, Provide RCA and resolve Incidents.Open to travel as and when required for deployment at customer sitesBe a strong team playerAdvanced knowledge of windows/VMware administration.Advanced knowledge of Windows Cluster ServerStrong grasp of network design, application/infrastructure security concepts, techniques, technologies, and toolsExperience in working in an on/offshore environment and proven track record of delivering quality outcomesCustomer service background – able to empathize with customer and own the issues raised to resolution

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.