Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Chennai, Tamil Nadu

Job Summary

 Provide end-to-end DB2 UDB support and technical leadership for enterprise environments, ensuring availability, performance, security, and operational excellence while leading a team of DBAs and driving ITSM compliance. Act as L3 escalation point for complex DB2 issues (performance, locking, outages, replication) Lead DB2 operations including HADR, Q-Replication, backup/recovery, and DR readiness Ensure database integrity, availability, and performance through proactive monitoring and tuning Own capacity planning, patching, upgrades, and database enhancements Maintain security, compliance, and audit readiness Promote automation, SOP standardization, and operational efficiency

Key Responsibilities

Core DBA Responsibilities Monitor databases, dashboards, and alerts; troubleshoot issues proactively Perform backup/recovery, space management, and performance tuning Handle BAU requests, incident resolution, and ticket tracking (SLA-driven) Manage database access, roles, and permissions Optimize data/log utilization and resolve locks/contention issues Support multi-DB environments (preferred: Oracle/MSSQL/PostgreSQL; NoSQL like Cassandra/Couchbase) Leverage tools such as Puppet, GitLab, and monitoring platforms Leadership & ITSM Responsibilities Lead and mentor a team of DBAs (L1/L2/L3); drive upskilling and capability building Act as primary escalation point for critical database issues Provide technical leadership during Major Incidents (MI); drive resolution and stakeholder updates Guide team during production outages, HADR failovers, Q-Replication issues, and DR events Facilitate incident bridge calls, assign tasks, and ensure ITSM process adherence Conduct RCA, trend analysis, and drive preventive actions Ensure compliance with SLA, change management, and security standards Oversee shift handovers, workload distribution, and on-call readiness Review and approve critical DB changes, deployments, and maintenance activities Drive automation, continuous improvement, and proactive problem management Collaborate with application, infrastructure, cloud, and vendor teams

Skill Requirements

DB2 UDB Database Administration on Linux Strong L3+ troubleshooting, performance tuning, and HA/DR expertise Knowledge of ITSM processes (Incident, Problem, Change Management) Scripting/automation mindset (Shell/Python preferred)

Other Requirements

Strong technical owner mindset for DB2 LUW stack Proven ability to handle high-severity incidents and lead teams under pressure Focus on automation, stability, and continuous service improvement Excellent stakeholder communication and leadership skills
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.