Track Manager (Support & Operations)
India
Apply now
Job Description
Track Manager (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

M365 Lead/Architect – L3.2

Role Summary

Serve as the technical lead and architect for Microsoft 365 environments, driving transformation, security, governance, and strategic roadmap initiatives.

Key Responsibilities

  • Define Microsoft 365 architecture and governance framework.
  • Lead enterprise-scale M365 deployments and transformation projects.
  • Design hybrid and cloud-native collaboration solutions.
  • Establish security, compliance, and data protection strategies.
  • Design and implement Zero Trust architecture.
  • Lead Microsoft Defender, Purview, and identity security initiatives.
  • Drive automation, reporting, and operational excellence programs.
  • Conduct capacity planning, licensing optimization, and cost management.
  • Provide executive-level technical guidance and roadmap planning.
  • Review solution designs, technical standards, and architectural documentation.
  • Manage escalations involving business-critical services.
  • Collaborate with Microsoft and third-party vendors for strategic initiatives.

Technical Skills

  • Microsoft 365 Enterprise Architecture
  • Exchange Online & Hybrid Architecture
  • Entra ID Identity Engineering
  • Microsoft Defender XDR
  • Microsoft Purview Compliance & Information Protection
  • Intune & Endpoint Management
  • Teams Voice & Collaboration Architecture
  • Automation (PowerShell, Graph API)
  • Security & Compliance Frameworks
  • Cloud Governance and Zero Trust

Experience

  • 10–15+ years of IT experience
  • 7+ years in Microsoft 365 architecture and leadership roles

Certifications Preferred

  • Microsoft Certified: Enterprise Administrator Expert
  • Microsoft Certified: Cybersecurity Architect Expert
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Information Protection Administrator Associate

Leadership Expectations

  • Technical governance ownership
  • Customer-facing architecture discussions
  • Technical risk assessment and mitigation
  • Service improvement and innovation leadership
  • Team mentoring and capability development
  • Strategic planning and roadmap execution

 

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

null

Other Requirements

null
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.