Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Job Description – L3.2 Azure Virtual Desktop (AVD) Engineer Role Overview We are seeking a highly experienced L3.2 Azure Virtual Desktop (AVD) Engineer to lead the design, optimization, and governance of enterprise-scale AVD environments. This role goes beyond L3 support, focusing on architecture, advanced troubleshooting, automation, and strategic improvements to ensure a secure, scalable, and high-performing virtual desktop ecosystem. Key Responsibilities 1. AVD Architecture & Ownership Own end-to-end AVD architecture and design Define best practices for: Host pools, session hosts, app groups Image strategy and scaling model

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.