Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Chennai, Tamil Nadu

Job Summary

Job Summary

We are hiring a senior L3 Network Security Engineer / SME with deep expertise in Firewall technologies (any 2 mandatory) and strong knowledge of Zscaler (ZIA/ZPA), MDO 365, and WAF (Cloudflare).

The role involves handling critical escalations, solution design, advanced troubleshooting, and security governance, along with mentoring L2 teams.

Key Responsibilities

Key Responsibilities

  • Handle P1 / P2 incidents and escalations end-to-end
  • Perform deep RCA and preventive improvements
  • Design:
    • Firewall architecture
    • Zscaler Zero Trust setup
    • Email & WAF security posture
  • Lead:
    • Firewall migrations, upgrades, deployments
  • Drive:
    • Policy optimization, governance, compliance
  • Mentor L2 resources

Participate in customer technical discussions and solutionin

Skill Requirements

Firewall (Meraki / Palo Alto / Fortigate)

  • Advanced configuration:
    • Policy optimization, NAT (complex/U-Turn)
  • Architecture:
    • HA setups, multi-site design
  • Troubleshooting:
    • Deep packet analysis
    • Routing issues (BGP, OSPF)
  • Tools:
    • Panorama / FortiManager / Meraki
  • Migration:
    • Vendor-to-vendor firewall migration
  • Governance:
    • Policy review, audit compliance

🔹 Zscaler (ZIA / ZPA – Advanced)

  • ZIA:
    • Advanced policy tuning (DLP, SSL inspection)
  • ZPA:
    • Zero Trust architecture design
    • App segmentation
  • Client Connector:
    • Deployment strategy & troubleshooting
  • Authentication:
    • Azure AD, SAML, MFA troubleshooting
  • Advanced troubleshooting:
    • PAC/GRE/IPsec issues
  • Integration:
    • SIEM, endpoint, identity tools
  • Strong understanding of:
    • SASE & Zero Trust architecture

🔹 MDO 365 (Advanced Email Security)

  • Threat analysis:
    • Phishing, spoofing, impersonation
  • Defender tools:
    • Threat Explorer, hunting
  • Incident response:
    • Email header analysis
  • Security improvements:
    • Secure score optimization
  • Automation:
    • Logic Apps / SOAR
  • Governance:
    • SPF, DKIM, DMARC implementation

🔹 WAF – Cloudflare (Advanced)

  • Custom rule creation and tuning
  • OWASP protection optimization
  • Bot mitigation and API security
  • False positive reduction
  • SSL/TLS management
  • Attack mitigation (SQLi, XSS)
  • SIEM/log integration
  • DDoS mitigation strategies

 Good to Have

  • SASE / Zero Trust architecture
  • Cloud security (Azure / AWS)
  • Automation (Python / Terraform)
  • Large enterprise/SOC experience

 Certifications

  • Palo Alto PCNSE
  • Fortinet NSE 4–7
  • Meraki Certifications
  • Zscaler ZCCP
  • Microsoft SC-200 / MS-500

Soft Skills

  • Strong stakeholder and customer management
  • Ability to lead technical discussions
  • Mentorship & leadership skills
  • Problem-solving and ownership mindset

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.