Track Manager (Support & Operations)
India
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Job Description
Track Manager (Support & Operations)
Chennai, Tamil Nadu

Job Summary

Job Description – L3.2 Hybrid Azure AD (Entra ID) Engineer 

Role Overview 

We are looking for a highly experienced L3.2 Hybrid Azure AD (Entra ID) Engineer to lead and own enterprise identity services across on-prem Active Directory and Azure AD environments. This role goes beyond L3 support, involving deep technical expertise, architectural guidance, and proactive service improvements. 

Key Responsibilities 

1. Hybrid Identity Ownership 

  • Own and manage end-to-end Hybrid Identity architecture (AD + Azure AD / Entra ID) 

  • Design, implement, and optimize identity synchronization and authentication mechanisms 

  • Ensure high availability and resilience of identity services 

 

2. Expert-Level Troubleshooting & RCA 

  • Act as the highest escalation point (L3.2/SME) for critical identity issues 

  • Lead troubleshooting of:  

  • Complex Azure AD Connect / sync failures 

  • Advanced authentication issues (SSO, MFA, federation) 

  • AD replication, trust, and connectivity issues 

  • Perform deep Root Cause Analysis (RCA) and implement permanent fixes 

 

3. Identity Architecture & Security 

  • Provide guidance on:  

  • Identity architecture design & best practices 

  • Zero Trust implementation 

  • Conditional Access, Identity Protection, PIM strategies 

  • Drive improvements in identity security posture and compliance 

 

4. Automation & Innovation 

  • Develop advanced automation using PowerShell, Azure Automation, Graph API 

  • Lead initiatives to optimize identity operations and reduce manual effort 

  • Build reusable scripts/tools for monitoring, reporting, and provisioning 

 

5. Governance & Strategy 

  • Define and enforce identity governance standards, policies, and SOPs 

  • Participate in design reviews, audits, and transformation initiatives 

  • Ensure compliance with enterprise security and regulatory requirements 

 

6. Collaboration & Leadership 

  • Work with cross-functional teams (Security, Cloud, Network, Apps) 

  • Provide technical mentoring to L2/L3 engineers 

  • Support application onboarding, federation, and SSO integration strategies 

 

Required Skills 

  • Deep expertise in:  

  • Azure AD (Entra ID) – advanced/architect level 

  • Active Directory (AD DS, GPO, replication, trusts) 

  • Azure AD Connect / Entra Connect (advanced troubleshooting) 

  • Strong experience with:  

  • SSO (SAML, OAuth, OIDC), MFA, Conditional Access 

  • Federation (ADFS – strong preferred) 

  • Advanced PowerShell & automation skills 

  • Strong knowledge of identity security & Zero Trust principles 

 

Experience 

  • 8–12+ years of IT experience 

  • Minimum 5–7 years in Hybrid Identity / Azure AD roles 

  • Experience in large enterprise / global environments 

 

Preferred Skills 

  • Expertise in:  

  • Microsoft 365 ecosystem (Exchange, Teams identity dependencies) 

  • Intune / Endpoint Manager 

  • Knowledge of:  

  • Azure architecture and networking basics 

  • ITIL processes & service governance 

 

Certifications (Highly Preferred) 

  • SC-300 – Identity & Access Administrator 

  • AZ-104 – Azure Administrator 

  • AZ-305 – Azure Solutions Architect (added advantage) 

  • ITIL Foundation 

 

Key Expectations 

  • Provide technical leadership and SME support 

  • Ensure stability, scalability, and security of identity services 

  • Drive automation, transformation, and continuous improvement initiatives 

  • Minimize recurring incidents through proactive RCA and design improvements 

Key Responsibilities

Job Description – L3.2 Hybrid Azure AD (Entra ID) Engineer 

Role Overview 

We are looking for a highly experienced L3.2 Hybrid Azure AD (Entra ID) Engineer to lead and own enterprise identity services across on-prem Active Directory and Azure AD environments. This role goes beyond L3 support, involving deep technical expertise, architectural guidance, and proactive service improvements. 

Key Responsibilities 

1. Hybrid Identity Ownership 

  • Own and manage end-to-end Hybrid Identity architecture (AD + Azure AD / Entra ID) 

  • Design, implement, and optimize identity synchronization and authentication mechanisms 

  • Ensure high availability and resilience of identity services 

 

2. Expert-Level Troubleshooting & RCA 

  • Act as the highest escalation point (L3.2/SME) for critical identity issues 

  • Lead troubleshooting of:  

  • Complex Azure AD Connect / sync failures 

  • Advanced authentication issues (SSO, MFA, federation) 

  • AD replication, trust, and connectivity issues 

  • Perform deep Root Cause Analysis (RCA) and implement permanent fixes 

 

3. Identity Architecture & Security 

  • Provide guidance on:  

  • Identity architecture design & best practices 

  • Zero Trust implementation 

  • Conditional Access, Identity Protection, PIM strategies 

  • Drive improvements in identity security posture and compliance 

 

4. Automation & Innovation 

  • Develop advanced automation using PowerShell, Azure Automation, Graph API 

  • Lead initiatives to optimize identity operations and reduce manual effort 

  • Build reusable scripts/tools for monitoring, reporting, and provisioning 

 

5. Governance & Strategy 

  • Define and enforce identity governance standards, policies, and SOPs 

  • Participate in design reviews, audits, and transformation initiatives 

  • Ensure compliance with enterprise security and regulatory requirements 

 

6. Collaboration & Leadership 

  • Work with cross-functional teams (Security, Cloud, Network, Apps) 

  • Provide technical mentoring to L2/L3 engineers 

  • Support application onboarding, federation, and SSO integration strategies 

 

Required Skills 

  • Deep expertise in:  

  • Azure AD (Entra ID) – advanced/architect level 

  • Active Directory (AD DS, GPO, replication, trusts) 

  • Azure AD Connect / Entra Connect (advanced troubleshooting) 

  • Strong experience with:  

  • SSO (SAML, OAuth, OIDC), MFA, Conditional Access 

  • Federation (ADFS – strong preferred) 

  • Advanced PowerShell & automation skills 

  • Strong knowledge of identity security & Zero Trust principles 

 

Experience 

  • 8–12+ years of IT experience 

  • Minimum 5–7 years in Hybrid Identity / Azure AD roles 

  • Experience in large enterprise / global environments 

 

Preferred Skills 

  • Expertise in:  

  • Microsoft 365 ecosystem (Exchange, Teams identity dependencies) 

  • Intune / Endpoint Manager 

  • Knowledge of:  

  • Azure architecture and networking basics 

  • ITIL processes & service governance 

 

Certifications (Highly Preferred) 

  • SC-300 – Identity & Access Administrator 

  • AZ-104 – Azure Administrator 

  • AZ-305 – Azure Solutions Architect (added advantage) 

  • ITIL Foundation 

 

Key Expectations 

  • Provide technical leadership and SME support 

  • Ensure stability, scalability, and security of identity services 

  • Drive automation, transformation, and continuous improvement initiatives 

  • Minimize recurring incidents through proactive RCA and design improvements 

Skill Requirements

Job Description – L3.2 Hybrid Azure AD (Entra ID) Engineer 

Role Overview 

We are looking for a highly experienced L3.2 Hybrid Azure AD (Entra ID) Engineer to lead and own enterprise identity services across on-prem Active Directory and Azure AD environments. This role goes beyond L3 support, involving deep technical expertise, architectural guidance, and proactive service improvements. 

Key Responsibilities 

1. Hybrid Identity Ownership 

  • Own and manage end-to-end Hybrid Identity architecture (AD + Azure AD / Entra ID) 

  • Design, implement, and optimize identity synchronization and authentication mechanisms 

  • Ensure high availability and resilience of identity services 

 

2. Expert-Level Troubleshooting & RCA 

  • Act as the highest escalation point (L3.2/SME) for critical identity issues 

  • Lead troubleshooting of:  

  • Complex Azure AD Connect / sync failures 

  • Advanced authentication issues (SSO, MFA, federation) 

  • AD replication, trust, and connectivity issues 

  • Perform deep Root Cause Analysis (RCA) and implement permanent fixes 

 

3. Identity Architecture & Security 

  • Provide guidance on:  

  • Identity architecture design & best practices 

  • Zero Trust implementation 

  • Conditional Access, Identity Protection, PIM strategies 

  • Drive improvements in identity security posture and compliance 

 

4. Automation & Innovation 

  • Develop advanced automation using PowerShell, Azure Automation, Graph API 

  • Lead initiatives to optimize identity operations and reduce manual effort 

  • Build reusable scripts/tools for monitoring, reporting, and provisioning 

 

5. Governance & Strategy 

  • Define and enforce identity governance standards, policies, and SOPs 

  • Participate in design reviews, audits, and transformation initiatives 

  • Ensure compliance with enterprise security and regulatory requirements 

 

6. Collaboration & Leadership 

  • Work with cross-functional teams (Security, Cloud, Network, Apps) 

  • Provide technical mentoring to L2/L3 engineers 

  • Support application onboarding, federation, and SSO integration strategies 

 

Required Skills 

  • Deep expertise in:  

  • Azure AD (Entra ID) – advanced/architect level 

  • Active Directory (AD DS, GPO, replication, trusts) 

  • Azure AD Connect / Entra Connect (advanced troubleshooting) 

  • Strong experience with:  

  • SSO (SAML, OAuth, OIDC), MFA, Conditional Access 

  • Federation (ADFS – strong preferred) 

  • Advanced PowerShell & automation skills 

  • Strong knowledge of identity security & Zero Trust principles 

 

Experience 

  • 8–12+ years of IT experience 

  • Minimum 5–7 years in Hybrid Identity / Azure AD roles 

  • Experience in large enterprise / global environments 

 

Preferred Skills 

  • Expertise in:  

  • Microsoft 365 ecosystem (Exchange, Teams identity dependencies) 

  • Intune / Endpoint Manager 

  • Knowledge of:  

  • Azure architecture and networking basics 

  • ITIL processes & service governance 

 

Certifications (Highly Preferred) 

  • SC-300 – Identity & Access Administrator 

  • AZ-104 – Azure Administrator 

  • AZ-305 – Azure Solutions Architect (added advantage) 

  • ITIL Foundation 

 

Key Expectations 

  • Provide technical leadership and SME support 

  • Ensure stability, scalability, and security of identity services 

  • Drive automation, transformation, and continuous improvement initiatives 

  • Minimize recurring incidents through proactive RCA and design improvements 

Other Requirements

Job Description – L3.2 Hybrid Azure AD (Entra ID) Engineer 

Role Overview 

We are looking for a highly experienced L3.2 Hybrid Azure AD (Entra ID) Engineer to lead and own enterprise identity services across on-prem Active Directory and Azure AD environments. This role goes beyond L3 support, involving deep technical expertise, architectural guidance, and proactive service improvements. 

Key Responsibilities 

1. Hybrid Identity Ownership 

  • Own and manage end-to-end Hybrid Identity architecture (AD + Azure AD / Entra ID) 

  • Design, implement, and optimize identity synchronization and authentication mechanisms 

  • Ensure high availability and resilience of identity services 

 

2. Expert-Level Troubleshooting & RCA 

  • Act as the highest escalation point (L3.2/SME) for critical identity issues 

  • Lead troubleshooting of:  

  • Complex Azure AD Connect / sync failures 

  • Advanced authentication issues (SSO, MFA, federation) 

  • AD replication, trust, and connectivity issues 

  • Perform deep Root Cause Analysis (RCA) and implement permanent fixes 

 

3. Identity Architecture & Security 

  • Provide guidance on:  

  • Identity architecture design & best practices 

  • Zero Trust implementation 

  • Conditional Access, Identity Protection, PIM strategies 

  • Drive improvements in identity security posture and compliance 

 

4. Automation & Innovation 

  • Develop advanced automation using PowerShell, Azure Automation, Graph API 

  • Lead initiatives to optimize identity operations and reduce manual effort 

  • Build reusable scripts/tools for monitoring, reporting, and provisioning 

 

5. Governance & Strategy 

  • Define and enforce identity governance standards, policies, and SOPs 

  • Participate in design reviews, audits, and transformation initiatives 

  • Ensure compliance with enterprise security and regulatory requirements 

 

6. Collaboration & Leadership 

  • Work with cross-functional teams (Security, Cloud, Network, Apps) 

  • Provide technical mentoring to L2/L3 engineers 

  • Support application onboarding, federation, and SSO integration strategies 

 

Required Skills 

  • Deep expertise in:  

  • Azure AD (Entra ID) – advanced/architect level 

  • Active Directory (AD DS, GPO, replication, trusts) 

  • Azure AD Connect / Entra Connect (advanced troubleshooting) 

  • Strong experience with:  

  • SSO (SAML, OAuth, OIDC), MFA, Conditional Access 

  • Federation (ADFS – strong preferred) 

  • Advanced PowerShell & automation skills 

  • Strong knowledge of identity security & Zero Trust principles 

 

Experience 

  • 8–12+ years of IT experience 

  • Minimum 5–7 years in Hybrid Identity / Azure AD roles 

  • Experience in large enterprise / global environments 

 

Preferred Skills 

  • Expertise in:  

  • Microsoft 365 ecosystem (Exchange, Teams identity dependencies) 

  • Intune / Endpoint Manager 

  • Knowledge of:  

  • Azure architecture and networking basics 

  • ITIL processes & service governance 

 

Certifications (Highly Preferred) 

  • SC-300 – Identity & Access Administrator 

  • AZ-104 – Azure Administrator 

  • AZ-305 – Azure Solutions Architect (added advantage) 

  • ITIL Foundation 

 

Key Expectations 

  • Provide technical leadership and SME support 

  • Ensure stability, scalability, and security of identity services 

  • Drive automation, transformation, and continuous improvement initiatives 

  • Minimize recurring incidents through proactive RCA and design improvements 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.