Track Manager (Tools & Automation)
United States
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Job Description
Track Manager (Tools & Automation)
Others, Florida

Job Summary

Minimum 8+ years ServiceNow Developer Experience. Total IT experience minimum 10 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • Design, develop, and implement ServiceNow custom workflows, scripts, and integrations. • Collaborate with cross-functional teams to gather and understand business requirements. • Perform system testing and quality assurance activities. • Provide ongoing support and enhancements for ServiceNow ITOM modules. • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift.

Key Responsibilities

 • Implement, configure, and customize ServiceNow ITOM modules, including: o Event Management o ACC,HLA o CSDM CMDB o Discovery o Service Mapping • Oversee and implement: o Event processing rules o Event transforms o Event automation o Event auto-assignments o Event views and dashboards o Event integrations • Lead enterprise adoption strategies for ServiceNow Event Management (MOM layer). • Showcase Event Management and AIOps strategy to internal teams and leadership. • Design and support advanced integrations and analytics use cases. • Provide consulting and operational support for ServiceNow ITOM and related tools. • Work with monitoring tools such as ServiceNow ITOM, Truesight, Moogsoft, or Netcool. • Attend customer meetings to review open and escalated issues. • Provide regular status updates and technical guidance. • Analyse complex customer issues and deliver step-by-step resolution documentation. • Escalate issues appropriately when required.

Skill Requirements

Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CIS certified. • ITIL certification / CAD ServiceNow certification is an advantage. • Support platform services, integrations, and analytics components. • Hands-on experience with RHEL/CentOS and command-line system administration. • Familiarity with MySQL and ability to write basic SQL queries. • Working knowledge of technologies such as: o Nginx o Apache Tomcat o ElasticSearch o RabbitMQ o REST APIs o JSON o TCP/IP Networking o Java JVM concepts • Bachelor’s degree in Engineering or a related discipline. • 7+ years of experience in tools/infrastructure operations. • 5+ years of hands-on experience in ServiceNow ITOM implementation, configuration, and customization. • Strong scripting skills: o JavaScript (mandatory) o Shell scripting o Perl scripting • Experience with Event Management tools such as: o ServiceNow ITOM o Truesight o Netcool • Hands-on experience with: o MOM (Manager of Managers) o ACC (Agent Client Collector) o HLA (Health Log Analytics) o Operator Workspace

Other Requirements

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Maximum Salary (US):  129000
Minimum Salary (US):  73000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.